You are logged in as notification

razrdj

• February 16, 2016 06:49

Hi. On my cPanel account (not root or reseller privileges) i have 1 unread notification. When I click on the notification i get the following message: "Information: You are logged in as a reseller or root user." The account has no privilegs rights nor root.

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  cPanelMichael

  • February 16, 2016 17:45

  The account has no privilegs rights nor root.

  
  Hello :) That messages indicates you are logged in using the root or reseller password, as opposed to indicating the status of the account itself. Thank you.

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  AndyX

  • November 26, 2016 22:53

  Hello :) That messages indicates you are logged in using the root or reseller password, as opposed to indicating the status of the account itself. Thank you.

  
  I get the same notification. I'm not logged in as root and I don't know what a reseller is. I'm however using the same password as WHM. What should I do to remove the notification or correct the problem?

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  Infopro

  • November 27, 2016 01:09

  If you've got access to WebHost Manager you have Reseller access. Try using the cPanel user login instead.

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  AndyX

  • November 27, 2016 10:57

  If you've got access to WebHost Manager you have Reseller access. Try using the cPanel user login instead.

  
  I assume you mean WHM when you write "WebHost Manager", I always wondered what the acronym stood for. I do use cPanel login, yet the notification still occurs.

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  Infopro

  • November 27, 2016 11:29

  I'm however using the same password as WHM.

  
  What do you mean by this comment exactly?

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  AndyX

  • November 27, 2016 11:52

  What do you mean by this comment exactly?

  
  In WHM I login as "root", in cPanel I login as as something other than root, but both use the same password. I tried changing the password in WHM for the root account, but then my cPanel login also required the new password.

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  Infopro

  • November 27, 2016 14:05

  You're using root users password to login to a cPanel users account and is why you see the message. To insure you're not, login WebHost Manager, change that cPanel user's password: WebHost Manager "Account Functions "Password Modification Logout of any cPanel or WHM instances you have open, clear browser cookies, cache as needed. Try logging directly into cPanel using that cPanel user's name and his new password. Once you're sure that works as expected, logout. Login to WebHost Manager using your root account, using that root users password.

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  AndyX

  • November 27, 2016 14:45

  Thank you, Infopro. Your above instructions worked perfectly. I used the MySQL password as it is also changed when you change the cPanel password through WHM for the cPanel account.

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  Infopro

  • November 27, 2016 20:23

  Happy to help. :)

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