Can send emails to GMail but cannot receive

luuksa

February 16, 2016 22:56

Hello, I've been struggling with this problem for a while, I have a VPS, rDNS should be working correctly (spent a week to solve that), hostname is set, I can send emails to any provider (GMail or other ones), I can receive emails from other websites (vizija.hr is example), but can't receive emails from GMail, which is important for me, I get an error:

Delivery to the following recipient failed permanently:

     filip@example.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain example.com by aspmx.l.google.com. [2a00:1450:400c:c0b::1a].

The error that the other server returned was:
550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1  https://support.google.com/mail/answer/6596 ur9si53478289wjc.249 - gsmtp


----- Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=gmail.com; s=20120113;
        h=mime-version:in-reply-to:references:date:message-id:subject:from:to
         :content-type;
        bh=GJ9XaiGSuPwRlqrstzHsWCGxTbvzEiq/IVtQsW1UpL8=;
        b=OJpWGfYUbiTl1BSq+CYE203dCWZX/ygDKApFX89E0P7EiMUvwrsclOENBTsbn5Srxk
         /2JZPrHQ9JqFOe5yeDqI/9cIeBz3Q6caDeXUMO/xTSB0Hu1sE6i0/UAJYc8bBLoUJr4F
         dnrthK9l2w+VD+36cAUztvF+QG47w32lOeHZ4NKQR1OU3yajpWMwfYT/J87OxcIawsr6
         SrSTo+myq+j6O0VP5t17Rt8LWBJZ+9Bu7m+3XAjKB0seslm9ta6Enil7WqCVPkEGwk8I
         AZW2U4KzrBj/xgLd+4JAUNkKzPuCBM8q6NAAVpUJW/l4tBPINK6Rl/dM3BTx+L1diYat
         CNPA==
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=1e100.net; s=20130820;
        h=x-gm-message-state:mime-version:in-reply-to:references:date
         :message-id:subject:from:to:content-type;
        bh=GJ9XaiGSuPwRlqrstzHsWCGxTbvzEiq/IVtQsW1UpL8=;
        b=TEgaq4b+D8ZseSdYWoJ0s0oONn1DveX4IhpttnsL+flHieoLHvxBaBve5v2xTZnjJb
         ki89q6AHqXZe+JH9/ANUSETKQBZ+G/b52qk5eJoVSHS4vVnideb4izJfw9GlSQyyi+T0
         +YtkSnbOS2bBrWH07HbdNpjAAIfg1ieK584t55FNIYazthowB4TJcW5UrJTf1InRak3e
         qn17oEmgj4ixioSzDdk2dqLI6MiakH9LPIRjgy833lERRemqI2Vxugy4fJzgZcTs5ZOK
         D6WcDRFWSJ5CBNjPHHXOPrB9ChgENcYXUQeL/2QBFnmkPXwPrl8hBgQU6pu8VEXxZ0CY
         nfjQ==
X-Gm-Message-State: AG10YOR9Jiq87QE8TiTxaIu1SXcUHn7dPDvrySC6fNchssVukeSHdtVuBc+sWjbya71Q9wdhNOIbW0X6pMbQqw==
MIME-Version: 1.0
X-Received: by 10.194.189.71 with SMTP id gg7mr25867038wjc.127.1455683890024;
Tue, 16 Feb 2016 20:38:10 -0800 (PST)
Received: by 10.28.107.9 with HTTP; Tue, 16 Feb 2016 20:38:09 -0800 (PST)
In-Reply-To: <85fe72be63a87b33150c6449e1062eeb@example.com>
References: <85fe72be63a87b33150c6449e1062eeb@example.com>
Date: Wed, 17 Feb 2016 05:38:09 +0100
Message-ID: 
Subject: Re: WEKOQWEKOko
From: =?UTF-8?B?RmlsaXAgTHVrxaFh?= 
To: filip@example.com
Content-Type: multipart/alternative; boundary=047d7bb03ac22b9740052befd12b

I'm not expert in CPanel / WHM / Unix so yeah, I would be very grateful if you guys could help me. I have root access ofcourse. Thanks in advance.

Comments

6 comments

24x7server

February 17, 2016 13:02
Hello :), Have you correctly setup your domain MX record ? Please check your DNS at intoDNS: checks DNS and mail servers health and update correct mx record if it's showing wrong.
0
luuksa

February 17, 2016 13:27
[Removed - Please Attach Images Directly to Posts] Everything seems to be okay.
0
luuksa

February 17, 2016 16:16
Image is in attachment, thanks for your help.
0
cPanelMichael

February 17, 2016 16:43
Hello :) Could you let us know the output from /var/log/exim_mainlog for one of these messages? EX:
exigrep user@gmail /var/log/exim_mainlog
Thank you.
0
luuksa

February 17, 2016 20:56
Hey, thanks for reply :)
2016-02-17 04:59:50 1aVtHK-0004vp-Rr <= filip@example.com H=(example.com) [::1]:42562 P=esmtpa A=dovecot_login:filip@example.com S=626 id=980de2c6144d36f6b25c39766f4411f3@example.com T="Testam mail" for someusr@gmail.com 2016-02-17 04:59:50 1aVtHK-0004vp-Rr SMTP connection outbound 1455681590 1aVtHK-0004vp-Rr example.com someusr@gmail.com 2016-02-17 04:59:51 1aVtHK-0004vp-Rr => someusr@gmail.com R=dkim_lookuphost T=dkim_remote_smtp H=gmail-smtp-in.l.google.com [74.125.xxx.xx] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=yes C="250 2.0.0 OK 1455681591 kv9si53229419wjb.199 - gsmtp" 2016-02-17 04:59:51 1aVtHK-0004vp-Rr Completed 2016-02-17 05:37:52 1aVts8-0000OH-Aq <= filip@example.com H=(example.com) [::1]:52010 P=esmtpa A=dovecot_login:filip@example.com S=600 id=85fe72be63a87b33150c6449e1062eeb@example.com T="WEKOQWEKOko" for someusr@gmail.com 2016-02-17 05:37:52 1aVts8-0000OH-Aq SMTP connection outbound 1455683872 1aVts8-0000OH-Aq example.com someusr@gmail.com 2016-02-17 05:37:52 1aVts8-0000OH-Aq => someusr@gmail.com R=dkim_lookuphost T=dkim_remote_smtp H=gmail-smtp-in.l.google.com [74.125.xxx.xx] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=yes C="250 2.0.0 OK 1455683872 kb10si39024178wjb.118 - gsmtp" 2016-02-17 05:37:52 1aVts8-0000OH-Aq Completed 2016-02-17 05:39:38 1aVttq-0000QL-Ld H=prohost4.domain.net [91.234.xx.xxx]:53357 Warning: Message has been scanned: no virus or other harmful content was found 2016-02-17 05:39:38 1aVttq-0000QL-Ld <= filip@vizija.hr H=prohost4.domain.net [91.234.xx.xxx]:53357 P=esmtps X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no S=1367 id=fa622fa2a78f326a6439cd5bd93f91fe@vizija.hr T="TEST" for filip@example.com 2016-02-17 05:39:38 1aVttq-0000QL-Ld SMTP connection identification D=example.com O=filip@example.com E=someusr@gmail.com M=1aVttq-0000QL-Ld U=kronusstudio ID=500 B=redirect_resolver 2016-02-17 05:39:38 1aVttq-0000QL-Ld SMTP connection outbound 1455683978 1aVttq-0000QL-Ld example.com someusr@gmail.com 2016-02-17 05:39:38 1aVttq-0000QL-Ld => filip R=virtual_user T=virtual_userdelivery 2016-02-17 05:39:39 1aVttq-0000QL-Ld => someusr@gmail.com (filip@example.com) R=lookuphost T=remote_smtp H=gmail-smtp-in.l.google.com [74.125.xxx.xx] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=yes C="250 2.0.0 OK 1455683979 n187si38021710wmb.74 - gsmtp" 2016-02-17 05:39:39 1aVttq-0000QL-Ld Completed
I tried to send few times, and also did send to GMail and from GMail (filip@example.com -> someusr@gmail.com[/EMAIL] and someusr@gmail.com[/EMAIL] -> filip@example.com[/EMAIL])
0
cPanelMichael

February 18, 2016 20:42
The output you provided are for messages you sent "to" Google, from the cPanel server. We need to see the output for messages sent "from" Google, to your cPanel server (You can check /var/log/exim_rejectlog as well). Also, ensure your domain name is in the /etc/localdomains file on the cPanel server, and not the /etc/remotedomains file. Thank you.
0

Please sign in to leave a comment.

Comments

Didn't find what you were looking for?