WHM backups, empty home folder

KeB

• February 20, 2016 11:43

I have configured the backup in WHM, it all appears to work, the files appear at the destination, my Amazon S3 account. The problem is the homedir is empty, is this by design or am I doing something wrong?

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  SysSachin

  • February 20, 2016 19:01

  Hello, Have you enable " Backup Accounts" options in your backup config ? Also, let us know if you have selected all users for backup? You can check it through WHM >> Backup >> Backup User Selection

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  KeB

  • February 20, 2016 20:27

  Backup Accounts is ticked. The single account on the VPS is selected.

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  24x7server

  • February 20, 2016 20:38

  Hello :), Are you getting this issues for your all account? I will suggest you please try to generate the backup of your one of the user with the following command and check if you are getting any error with backup process.
  /scripts/pkgacct cPuser
  

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  KeB

  • February 20, 2016 20:49

  I ran that command, the backup was generated but when I browse the archive, the homedir is empty.

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  SysSachin

  • February 20, 2016 21:59

  Hello, Please check the disk spase if it's reached 100 %. df -h

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  KeB

  • February 20, 2016 22:11

  62% used disk space.

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  cPanelMichael

  • February 22, 2016 21:50

  Hello :) Could you provide more details about the archive? Which directories do you see? Also, please ensure you have not excluded the home directory from the backup archive through the use of a backup exclusion file: How to Exclude Files From Backups - cPanel Knowledge Base - cPanel Documentation Thank you.

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  KeB

  • February 24, 2016 06:44

  This is what I see in the archive. ]http://i.imgur.com/WCyaeBY.png
  

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  syslint

  • February 24, 2016 12:38

  You are probably excluded the home dir from backups. Please recheck your backup configurations.

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  KeB

  • March 11, 2016 19:14

  Nothing is excluded from the backup.

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  cPanelMichael

  • March 15, 2016 20:37

  Nothing is excluded from the backup.

  
  Could you try generating a backup locally to see if the issue persists or if there are any error messages? EX:
  /scripts/pkgacct $username
  Thank you.

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