WHM problem with one domain only

Sherwood Tucker

• February 28, 2016 15:36

Hi I have a WHM with 8 domains, 5 of which have dedicated ip's. All work well except one:- Removed - I can get to the cPanel but the site will not load and I get "server not found" The host says it loads fine for them and the other 2 domains with the same ip work fine? Any suggestions appreciated... Thanks

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  cPanelPeter cPanel Staff

  • February 29, 2016 01:02

  Hello, Can you check your Apache error log? (if EA3, it would be /usr/local/apache/logs/error_log). See if there are any messages there. I just tried going to your page and it didn't work for me in a browser. I then tried using the curl command and I received a 406 Not Acceptable error (which is normally related to ModSecurity). I suspect a ModSec rule is being triggered for some users but not others. If you don't see anything in the error_log file, please consider opening a ticket with us using the link within my signature.

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  Sherwood Tucker

  • February 29, 2016 01:25

  I can not find an access ID but the IP is - Removed -

  Hello, Can you check your Apache error log? (if EA3, it would be /usr/local/apache/logs/error_log). See if there are any messages there. I just tried going to your page and it didn't work for me in a browser. I then tried using the curl command and I received a 406 Not Acceptable error (which is normally related to ModSecurity). I suspect a ModSec rule is being triggered for some users but not others. If you don't see anything in the error_log file, please consider opening a ticket with us using the link within my signature.

  
  

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  Infopro

  • February 29, 2016 08:30

  The domain (now removed from your post) works for me here too. Shows text: test page

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  Sherwood Tucker

  • February 29, 2016 11:21

  Yes me too but the host disabled Mod Security to make it work which concerns me? They said it was no problem and wouldn't leave me vulnerable?

  The domain (now removed from your post) works for me here too. Shows text: test page

  
  

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  Infopro

  • February 29, 2016 11:53

  Well, you'd have to ask them for more details on their comments. A plain text message in your public_html should not be kicking at any modsec rules. If enabling modsec stops that page from loading, something else is incorrectly configured I would guess.

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