emails are signed with DKIM but DKIM is disabled!

sehh

• March 01, 2016 11:45

I've got DKIM disabled but sent emails still get signed! I looked at the account properties in WHM and DKIM is unchecked. I also logged in as the account cPanel user and DKIM is also disabled in the cPanel user interface. Unfortunately, emails still get signed and appear broken on remote servers because there are no DKIM TXT records for this account. Any help would be appreciated. Thank you. PS: I must have DKIM disabled for now because emails are being redirected via another organization and also a 3rd party sends emails on our behalf, so that breaks the signatures.

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  cPanelMichael

  • March 02, 2016 03:43

  I looked at the account properties in WHM and DKIM is unchecked.

  
  Hello :) The "Reject DKIM failures" option in "WHM >> Exim Configuration Manager" verifies DKIM for incoming email and will not enable DKIM for outgoing messages.

  I also logged in as the account cPanel user and DKIM is also disabled in the cPanel user interface.

  
  Have you verified the DNS for this domain name is handled by the cPanel server? If so, can you confirm there are no TXT records for DKIM in this domain name's DNS zone? Thank you.

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  sehh

  • March 02, 2016 06:35

  I checked the Exim configuration and these are enabled: Allow DKIM verification for incoming messages Reject DKIM failures I went to the "modify account" and these are disabled (unchecked): Enable DKIM on this account. Enable SPF on this account. I then used "Edit DNS Zone" and verified that this particular domain does not have any TXT records. Is there anything else I can try? Thank you. PS: If its any help, this is a new server and this account was transferred from an older cPanel/WHM that needed to be upgraded, maybe that is relevant?

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  phillbooth

  • March 10, 2016 10:38

  The DKIM is still in your DNS settings so if you use BIND then search for "Edit DNS" and remove it from there or "reset DNS" for that domain and if you use your hosts nameservers you will have to remove the TXT entry from there

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  cPanelMichael

  • March 10, 2016 18:41

  I then used "Edit DNS Zone" and verified that this particular domain does not have any TXT records.

  
  You should first verify the cPanel server handles the DNS for this domain name. You can use a website such as IntoDNS to see which name servers are assigned to the domain name. Thank you.

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