domain.com/cgi-sys/defaultwebpage.cgi shows instead of website on new server

TheDjinn

• March 03, 2016 19:37

Hi everyone, I recently purchased space on a new VPS server since my first one was getting a bit full. Everything went well with the install and I didn't seem to have any issues setting it up and securing it. However I noticed a very strange issue. Whenever I create an account and install Wordpress, or even load a simple index.html page to public_html I always get domain.com/cgi-sys/defaultwebpage.cgi. Doesn't matter which account I use. I checked the error logs on the domain and it was blank. I'm sure there has to be something misconfigured but it's escaping me. Here is my server information:
/etc/redhat-release:CloudLinux release 7.2 (Valeri Kubasov) /usr/local/cpanel/version:11.54.0.18 /var/cpanel/envtype:kvm CPANEL=release Server version: Apache/2.4.18 (Unix) Server built: Mar 2 2016 22:49:25 Cpanel::Easy::Apache v3.32.10 rev9999 +cloudlinux PHP 5.5.32 (cli) (built: Mar 2 2016 22:53:07) Copyright (c) 1997-2015 The PHP Group Zend Engine v2.5.0, Copyright (c) 1998-2015 Zend Technologies mysql Ver 14.14 Distrib 5.5.48, for Linux (x86_64) using readline 5.1
Any help would be greatly appreciated!

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  cPanelMichael

  • March 07, 2016 17:42

  Hello :) Check to verify if the domain name resolves to the same IP address that it's assigned in Web Host Manager. If it is, check to see if running the following command addresses the issue:
  /scripts/rebuildhttpdconf
  If the issue persists, could you let us know if you have enabled 1:1 NAT on this system? Thank you.

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  TheDjinn

  • March 07, 2016 21:03

  That's what it was. I had added DDOS protection to the server and received a new IP address I needed to set as the main shared IP. Thanks Michael,

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  cPanelMichael

  • March 07, 2016 21:23

  I am happy to see the issue is now resolved. Thank you for updating us with the outcome.

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