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HTML Formatting issues

Comments

12 comments

  • cPanelMichael
    Hello :) Could you verify if you are referring to the HTML editor offered in the "File Manager" option in cPanel? Is the account assigned the "Paper Lantern" theme? Could you post a screenshot that shows an example of what you are referring to? Thank you.
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  • Giovanni Alabiso
    Yes. It's the HTML editor offered in the File Manager. I don't know what Paper Lantern is. Here is screen shot.
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  • cPanelMichael
    Are you able to provide an example or image of the issue you are facing in the HTML editor itself? Could you let us know which version of cPanel is installed on this server (You can scroll down to the bottom of your cPanel interface to see the version number). Thank you.
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  • Giovanni Alabiso
    I finally noticed that it was on paper lantern and I changed it to X or X3. Now it looks like it used to. in the file manager. But the HTML editor looks off. Here are some images. The 10.58.50 screen shot is the web sit and the other image is the editor. It's really hard to work this way. The website does need an overhaul. Thank You I am using CPanel version 54.0 (build 18)
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  • Infopro
    What is the actual problem you're having here with the editor?
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  • Giovanni Alabiso
    I posted screen shots in this thread. The HTML editor is not depicting the page correctly nor is the preview. For example, the top part of it where it reads the name of the company is show in the editor and the preview as going across the top of the page and to the far right and breaking into a second sentence, when the actual web page doesn't do that. It is almost like a display issue like HTML is an 11x14 inch picture but the website is an 8x10 picture.
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  • Infopro
    Looks like something in your code isn't playing well with the HTML editor.
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  • Giovanni Alabiso
    what does that mean? How do I fix it?
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  • Infopro
    Have you spoken with the person who created the site for you? I suspect some design issues is the reason its not displaying right in the editor.
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  • Giovanni Alabiso
    No. It's been fine for two years. It just started happened after I had to do an update on my mac book pro. It is a display/view issue. Perhaps in the code. I suspect if I logged in from a different OS it might be fine. I've looked at all the settings, I'm not sure why it is doing it.
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  • ElviCities
    No. It's been fine for two years. It just started happened after I had to do an update on my mac book pro.

    Perhaps see if other apple users are experiencing the same issue, on an apple forum for instance? Not trying to be rude, but I don't think the fine folks at Cpanel are responsible for issues caused by end-user OS modifications/updates. It would be interesting to see if you had the same issues, as described above, on a different (Linux or windows) OS. If not, then the issues are clearly with the OS and not Cpanel. To pinpoint the problem, I would try and find out what exactly changed in the update of your apple OS. With the browser/etc. That then may lead you to a solution.
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  • cPanelMichael
    Hello :) I'm unable to reproduce the issue so I suspect it's related to your specific HTML code. Have you considered using a third-party HTML editor and uploading the content via FTP? cPanel version 56 will ship a new very basic, single-page, website builder that you may want to try. Thank you.
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