missing email

wafaa

• March 07, 2016 11:28

Hello; I noticed that emails are missing from my account plz help me to find who removed them :(

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  cPanelMichael

  • March 07, 2016 19:34

  Hello :) Is it possible the emails were downloaded via a POP3 email client, and thus are no longer stored on the server and visible via webmail? Have you reported this to your web hosting provider? Thank you.

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  wafaa

  • March 08, 2016 09:48

  I use IMAP

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  cPanelMichael

  • March 08, 2016 13:03

  Do you have root access to this system? If not, have you reported the issue to your web hosting provider so they can take a closer look to determine why the emails were deleted, and restore them from a backup archive if possible? Thank you.

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  wafaa

  • March 14, 2016 14:55

  yes i have a root access

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  cPanelMichael

  • March 14, 2016 19:13

  yes i have a root access

  
  Could you let us know if you have backups enabled, or any backup archives available, for the account in question? Thank you.

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  wafaa

  • March 15, 2016 14:32

  I lost the backup

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  cPanelMichael

  • March 15, 2016 15:48

  It's not possible to restore emails that have been deleted if you do not have any backup archives. You can review /usr/local/cpanel/logs/access_log or /var/log/maillog to see if any entries relate to the removal of those emails. In most cases, it's a matter of someone setting up the email account with POP3, and downloading all of the messages from the server. Thank you.

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