Client shell access not working

Forcerdj

• March 12, 2016 11:21

One of my clients has requested shell access, I have enabled it on their account and ensured they have 'jailed shell' selected in the SSH 'Manage Shell Access' area of WHM. However, they are unable to connect using their password when using Putty on Windows.
login as: username username@109.203.110.123's password: Access denied
I tried at my end using Terminal on a mac using their username and password.
ssh username@109.203.110.123 -p 2121 username@109.203.110.123's password: Attempting to create directory /home/username/perl5 username@website.co.uk [~]#
Why can I login and they can't? Maybe a setting in Putty? They tried again using Git Bash
ssh username@109.203.110.123 -p 2121 The authenticity of host '[109.203.110.123]:2121 ([109.203.110.123]:2121)' can't be established. RSA key fingerprint is c1:a5:c7:38:47:11:70:85:e9:b3:8c:2d:12:7f:32:12. Are you sure you want to continue connecting (yes/no)? yes Warning: Permanently added '[109.203.110.123]:2121' (RSA) to the list of known hosts. username@109.203.110.123's password: Permission denied, please try again. username@109.203.110.123's password:
(I have changed out some of the usernames/Ips but you get the idea..) Any ideas? maybe some global setting thats blocking users, or a configuration at their end? Maybe they don't have password login enabled? Thanks

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  storminternet

  • March 14, 2016 14:37

  Are you using ssh port 2121 or default port 22 while connecting server via ssl using putty.

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  cPanelMichael

  • March 14, 2016 19:09

  Hello :) Please also review the following thread to determine if you have implemented any of the listed SSH security features: [Tutorial] Interested in increasing the security of your server? Read this. (sshd hardening) Thank you.

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