cPanel access from WHM account list not working

cohodwight

• March 12, 2016 22:41

I get an error message when trying to access cPanel using the account list link in WHM. The error is: ==== Internal Server Error 500 exit level [die] [pid=1379] (Attempting to drop privileges to root.) ===== Tweak Settings is properly set to allow Root etc. Thanks for any ideas !!

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  cPanelMichael

  • March 14, 2016 18:26

  Hello :) Could you let us know the output to /usr/local/cpanel/logs/error_log when this happens? Thank you.

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  hekg

  • August 15, 2016 17:11

  I'm having this exact same problem. This is the output of my error log. please advise. thanks
  [2016-08-15 09:57:32 -0700] die [cpsrvd] Attempting to drop privileges to root. at /usr/local/cpanel/Cpanel/Debug.pm line 42. Cpanel::Debug::log_die("Attempting to drop privileges to root.") called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 129 Cpanel::AccessIds::ReducedPrivileges::_prevent_dropping_to_root(0, 0) called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 70 Cpanel::AccessIds::ReducedPrivileges::call_as_user(CODE(0xf157a8), "root") called at /usr/local/cpanel/Cpanel/Server.pm line 1329 Cpanel::Server::update_lastlogin(Cpanel::Server=HASH(0x3e639b0), "root") called at /usr/local/cpanel/Cpanel/Server.pm line 1306 Cpanel::Server::newsession(Cpanel::Server=HASH(0x3e639b0), __CPANEL_HIDDEN__, HASH(0x3ebce08), __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ...) called at cpsrvd.pl line 3703 cpanel::cpsrvd::handle_auth_transfer("") called at cpsrvd.pl line 1293 cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 807 cpanel::cpsrvd::script() called at cpsrvd.pl line 314 [2016-08-15 09:57:32 -0700] info [cpsrvd] Internal Server Error: "GET /xfercpanel HTTP/1.1" 500 exit level [die] [pid=6115] (Attempting to drop privileges to root.)
  

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  cPanelMichael

  • August 15, 2016 20:16

  Hello, Could you verify if multiple UID zero users exist on this system? You can check with a command such as:
  grep 0:0 /etc/passwd
  Thank you.

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