subaccount unable to login

asfik

• March 13, 2016 20:00

Hello, We try new cPanel feature subaccount today, but unfortunately it doesn't seem to be working so far. I got the following error when try to login:
[2016-03-13 19:48:14 -0500] info [cpsrvd] 1.2.3.4 - user@domain.tld "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user user@domain.tld (loadcpdata failed)
Additional information:
/etc/redhat-release:CentOS release 6.7 (Final) /usr/local/cpanel/version:11.54.0.19 /var/cpanel/envtype:standard CPANEL=release Server version: Apache/2.4.18 (Unix) Server built: Feb 7 2016 07:23:09 Cpanel::Easy::Apache v3.32.9 rev9999 PHP 5.5.31 (cli) (built: Feb 7 2016 07:27:07) Copyright (c) 1997-2015 The PHP Group Zend Engine v2.5.0, Copyright (c) 1998-2015 Zend Technologies with the ionCube PHP Loader v4.7.5, Copyright (c) 2002-2014, by ionCube Ltd., and with Zend Guard Loader v3.3, Copyright (c) 1998-2014, by Zend Technologies mysql Ver 14.14 Distrib 5.5.48, for Linux (x86_64) using readline 5.1
Any help would be appreciated. Thank you! Best Regards, Asfihani

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  SysSachin

  • March 14, 2016 01:24

  Hello, The error message showing issue with invalid cpanel user. May I know how to trying to login ?

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  asfik

  • March 14, 2016 01:54

  Thank you. I login using cPanel login eg, using

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  cPanelMichael

  • March 14, 2016 18:54

  Hello :) It's not possible to create a separate user for cPanel access at this time. Instead, the users can only access the services they are created for. The following blog post details what is implemented in version 54 of cPanel: User Manager and Unified Logins | cPanel Blog Thank you.

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  asfik

  • March 14, 2016 21:42

  Thank you so much for the details Michael. Hope it will be implemented soon :).

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