Can't login to cPanel.

Dorian Mali

• March 20, 2016 13:14

Hello there ! Before, please excuse my english, and sorry if i've posted on the bad category. I'll try to be as comprehensible as possible. I've an issue when i try to login on my cpanel account. I work on centos, i've installed Cpanel with the installation guide method : ) and i obtain this error message : "A network error occurred during your login request. Please try again. If this condition persists, contact your network service provider." I've tried a different browsers, IP's, machines. I've withelisted my IP's. Same issue when i try to login with

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  Jcats

  • March 20, 2016 22:27

  Run the following command and then try to login to see if there is any helpful errors being logged.
  # tail -f /usr/local/cpanel/logs/error_log
  

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  SysSachin

  • March 21, 2016 01:46

  "Account Creation Status: failed The domain "mydomain.com" already exists in the Apache configuration. " Regarding the account creation, might be the domain added as a parked/addon domain name. First search the domain name in the cPanel userdata files
  grep $domain /var/cpanel/userdata/*/*
  

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  cPanelMichael

  • March 21, 2016 06:45

  Account Creation Status: failed The domain "mydomain.com" already exists in the Apache configuration. "

  
  Hello :) Keep in mind that you can not access cPanel with the "root" username. The "root" username only works for Web Host Manager. As far as the error message quoted above, it's likely you have configured your hostname with your domain name. Please update your hostname to something such as "server.mydomain.com" if that's the case: Change Hostname - Documentation - cPanel Documentation Thank you.

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  Dorian Mali

  • March 21, 2016 09:07

  OMG it's working perfectly ;). Thank you, great support. And thank you to users have tried to help me

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  cPanelMichael

  • March 21, 2016 13:34

  I am happy to see the issue is now resolved. Thank you for updating us with the outcome.

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