Video tutorials won't play on iOS devices

The Old Man

• March 28, 2016 05:01

Hi, Are there are any plans to convert or update the video tutorials to work on iPads etc? Currently if you click on say Hotlink Protection in Cpanel and you click on the Video Tutorial, you just see a blank page. Many thanks.

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  Infopro

  • March 28, 2016 10:12

  What version of cPanel are you on?

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  The Old Man

  • March 28, 2016 10:20

  Hi, It's 11.52.4 (build 1), on Shared Hosting (Inmotion).

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  Infopro

  • March 28, 2016 10:30

  Can you tell me on which page exactly you see a help video link? I don't see one on the Hotlink page.

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  The Old Man

  • March 28, 2016 12:19

  Hi, In the Hotlink Protection page of Cpanel, where you can enter domains etc, there is a Video Tutorial button, if you click on it, it takes you to: Hotlink Protection which is just a blank page on my iPad. In Preferences section of Cpanel there is a block containing an icon for Video tutorials, if you click on it, it takes you to cPanel Video Tutorials None of the videos play on that page, if I click on them high or low quality it just opens a blank page on my iPad.

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  Infopro

  • March 28, 2016 13:03

  To answer your original question about converting those tutorials away from using Flash, I can't properly answer that. I would guess that they won't be. They won't play on your iPad due to iPad not supporting Flash. That said, your cPanel is out of date and you should update. Those Video Tutorial links are not found in CURRENT or EDGE versions of cPanel anywhere, although I'm unaware of any recent details on them being removed from the product. Just to add here that cPanelTV on YouTube has been uploading videos almost constantly these days. You can find all of those here: Official cPanelTV Channel on YouTube And those will play on iPad as YouTube videos.

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  The Old Man

  • March 28, 2016 13:19

  Excellent thank you.

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