Easyapache rebuild fails

DeVdD

• March 30, 2016 09:29

Hello! I'm trying to rebuild with easyapache3 and getting this error:
Checking that all packages are present and up to date. The system cannot update the /var/cpanel/sysinfo.config file. at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 101. ERROR: The system cannot update the /var/cpanel/sysinfo.config file because it cannot determine your distribution's major version. Run the following command: rpm -qf --queryformat '%{VERSION}\n' /etc/redhat-release Output other than the numbers 5 or 6 indicates a problem. Open a support ticket or resolve the issue manually.
I tried to run the command directly in the server and got this response:
root@server[~]# rpm -qf --queryformat '%{VERSION}\n' /etc/redhat-release file /etc/redhat-release is not owned by any package
How can i fix this problem ? Thank you.

• 

  cPanelMichael

  • March 30, 2016 17:57

  Hello :) Please post the output from the following command:
  cat /etc/redhat-release
  Thank you.

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• 

  DeVdD

  • March 30, 2016 18:31

  Hello, Thanks for the reply.
  root@server[~]# cat /etc/redhat-release CentOS release 6.5 (Final)
  

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• 

  cPanelMichael

  • March 30, 2016 22:54

  I've seen this happen when the RPM database on a system is corrupted. Please try rebuilding the RPM database via: "WHM Home " Software " Rebuild RPM Database" Then, assuming the rebuild completes successfully, you can run the following command:
  /usr/local/cpanel/scripts/gensysinfo
  Thank you.

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• 

  DeVdD

  • March 31, 2016 09:15

  Hello, I rebuild RPM and it completed with success. But the error persists:
  root@server [~]# /usr/local/cpanel/scripts/gensysinfo ERROR: The system cannot update the /var/cpanel/sysinfo.config file because it cannot determine your distribution's major version. Run the following command: rpm -qf --queryformat '%{VERSION}\n' /etc/redhat-release Output other than the numbers 5 or 6 indicates a problem. Open a support ticket or resolve the issue manually. The system cannot update the /var/cpanel/sysinfo.config file. at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 101. root@server [~]# rpm -qf --queryformat '%{VERSION}\n' /etc/redhat-release file /etc/redhat-release is not owned by any package root@server [~]#
  Thanks.

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• 

  cPanelMichael

  • March 31, 2016 12:49

  Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  droona

  • May 17, 2016 15:39

  I'm having the same issue, if there is a simple fix it would be nice if you could post it please.

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  cPanelMichael

  • May 23, 2016 16:43

  I'm having the same issue, if there is a simple fix it would be nice if you could post it please.

  
  The most common cause of this problem has been a corrupted RPM database. You can try repairing the RPM database via Web Host Manager: "WHM Home " Software " Rebuild RPM Database" Thank you.

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