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cpanel, emails going in spam for hotmail

pecnet
Hello, I'm not yet a confirmed user of cpanel, but I have a question mails subjects. I test several panel and I have to make my choice. I use cpanel on my server, I added WHM with a domain name and my website is active, everything works fine. Then I created an email and I logged on roundcube. I did some testing email. And everything works. Except when I send to a hotmail account and outlook.com, emails go to spam In Mail -> Authentication DKIM SPF + are enabled can you tell me if there are also complications with cpanel and mails to hotmail? There is a way to fix it? If Yes a track? Thank you

Comments

21 comments

Date Votes
  • SysSachin
    Hello, Have you check if your IP blacklisted ? You can check at mxtoolbox.com/blacklists.aspx
    0
  • pecnet
    Hello, I do not think this is the test -> mxtoolbox.com/SuperTool.aspx?action=blacklist%3a37.187.23.70&run=toolpage Thank you
    0
  • 24x7server
    Hello :), Yes, Ip address 37.187.23.70 is blacklisted at FABELSOURCES spam database and might be due to that you are facing this issues. Also please check following cPanel docs and update your server setting. How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation
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  • pecnet
    Hello, I also have the other server, and they are also "FABELSOURCES". Can you tell me what "FABELSOURCES"? It's blacklist of temporary way? I look at your link, thank you
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  • Infopro
    More Info here: FABELSOURCES - BLACKLIST
    0
  • pecnet
    Hello, I'm activate DKIM + SPF I add a DMARC -> _dmarc TXT "v=DMARC1; p=reject; rua=mailto:dmarc@example.be;" my DMARC is good ?? I have active my reverse mail.example.be and change my hostname also in WHM in mail.example.be but my emails always fall in spam, Can you tell me if my DNS zone is good? example.be = my domain my hostname is = server.example.be img15.hostingpics.net/pics/95475938cp.png I have to wait one, two days? there is something else to settle? Thank you
    0
  • cPanelMichael
    Hello :) The following document, as referenced earlier, is the best place to start: How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation You may need to contact the remote mail servers to determine the specific reason they have blocked messages from your server. For instance, with Hotmail, they offer the following contact page:
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  • pecnet
    Hello, I saw the links you've shared. that's why I asked you if what I did was right before contacted microsoft
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  • cPanelMichael
    The information you provided suggests your mail server is configured properly to stay out of the SPAM folder, however you may want to request delisting from the referenced blacklist as well: IP Delisting Request - spamsources.fabel.dk Beyond that, you should use the contact page for each mail server that's marking your messages as SPAM to see if it's happening for a specific reason. Thank you.
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  • pecnet
    Thank you for your link I contacted Microsoft, give me the same list to check and they ask me have to register on their program JMRP and NSDS are what I signed up it is important? Thank you
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  • phillbooth
    Try chaining your SPF -all to a ~all Also you could ask people to add the "From" email address to their Hotmail Address book this would top it going into spam. Have you also jumped through these loops for Microsoft DocuSign, SNDS and JMRP? And then done this form.
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  • pecnet
    Hello, I have contacted Microsoft and asked me to enroll in their program and JMRP NSDS I have to do it? its important? thanks
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  • cPanelMichael
    JMRP and NSDS are what I signed up it is important?

    They are tools you can use to help maintain your email reputation. Microsoft explains their purposes at: Services for Senders and ISPs Thank you.
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  • pecnet
    Ok I look at all this, thank you
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  • storminternet
    Check the mailqueue from WHM > Mail Queue Manager and see if any spam is there to find out the origin of spams. Sometimes compromised websites can be the reason for spams.
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  • pecnet
    Hello, in Mail Queue Manager there is no email. When I send an email platform ve outlook / hotmail, this one falls directly in spam thanks
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  • cPanelMichael
    When I send an email platform ve outlook / hotmail, this one falls directly in spam

    Let us know the outcome after following the steps referenced in the earlier posts to this thread. Thank you.
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  • pecnet
    I think I have done everything as it should, we will wait, I will keep you updated biensur, you think that if I did well in how many days will it be? Because I use currently in WHM demo .. thanks
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  • cPanelMichael
    you think that if I did well in how many days will it be?

    There's no timeline we can provide because it depends on the response from the remote mail server. Thank you.
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  • Lasty
    Can you tell me what "FABELSOURCES"?
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  • cPanelMichael
    Can you tell me what "FABELSOURCES"?

    It's a specific blacklist used by some remote mail servers to prevent SPAM: www.spamsources.fabel.dk Thank you.
    0

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