Can't access cPanel and WHM after ip change

zyrcon

• April 03, 2016 06:38

Hello, I have a VPS server and today I received a notification about a ip change. Now ip of my server is another and I can't access to my cpanel/whm service. How can I update my ip in Cpanel without access to service? Don't know if this is important but my cpanel license was purchased through my hosting provider (renew monthly). I hope you understand this post, my first language is not english. Any help is appreciated, thank you.

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  Infopro

  • April 03, 2016 12:55

  You might try accessing your cPanel this way: example.com/cpanel If that's not working you should contact your Hosting Provider about this.

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  zyrcon

  • April 03, 2016 15:43

  Hello, I have updated dns and I have cpanel and whm access again. However, my sites are not working. Should I make some more action? I have checked ip and is updated in cpanel. I have rebooted system but still no luck. I ping my sites and I get the correct ip but is like if Apache is not working

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  iso99

  • April 04, 2016 09:04

  Check your DNS zones too, it might still be using your old IPs.

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  postcd

  • April 04, 2016 12:05

  Check your DNS zones too, it might still be using your old IPs.

  
  Yes, WHM > DNS Functions > Edit DNS Zone check new IP is in them. Also what about checking WHM > Multi Account Functions > Change Multiple Sites" IP Addresses WHM > Server Configuration > Basic cPanel & WHM Setup Check your hosted domain on intodns.com and see what are errors and google these errors along with cpanel word to narrow search results.

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  cPanelMichael

  • April 04, 2016 23:13

  Hello :) You may find the "WHM >> IP Functions >> IP Migration Wizard" option helpful if your accounts are still assigned the previous IP address. The option is documented at: IP Migration Wizard - Documentation - cPanel Documentation Thank you.

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