Dovecot Stuck

Osama Tariq

• April 07, 2016 01:16

getting error while restarting service.
Dovecot Mail Server...Waiting for "dovecot" to restart "[2016-04-07 11:08:05 +0500] warn [restartsrv_base] The 'dovecot' service's PID file '/var/run/dovecot/master.pid' did not appear after 10 seconds. at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 1139. Cpanel::ServiceManager::Base::is_up_via_pidfile(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 794 Cpanel::ServiceManager::Base::start(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Services/Dovecot.pm line 52 Cpanel::ServiceManager::Services::Dovecot::start(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 715 Cpanel::ServiceManager::Base::restart(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98), "graceful", undef) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 555 Cpanel::ServiceManager::Base::run_from_argv(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98), "--verbose", "--html", "--wait", "--verbose") called at bin/restartsrv_base.pl line 81 main::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x2a20c58), Try::Tiny::Catch=REF(0xc47590)) called at bin/restartsrv_base.pl line 110 "Gracefully Terminating processes: dovecot with pids 233321 and owner root.......waited 1 second(s) for 1 process(es) to terminate....Done [2016-04-07 11:08:22 +0500] warn [restartsrv_base] The 'dovecot' service's PID file '/var/run/dovecot/master.pid' did not appear after 10 seconds. at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 1139. Cpanel::ServiceManager::Base::is_up_via_pidfile(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 794 Cpanel::ServiceManager::Base::start(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Services/Dovecot.pm line 52 Cpanel::ServiceManager::Services::Dovecot::start(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 715 Cpanel::ServiceManager::Base::restart(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98), "graceful", undef) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 555 Cpanel::ServiceManager::Base::run_from_argv(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98), "--verbose", "--html", "--wait", "--verbose") called at bin/restartsrv_base.pl line 81 main::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x2a20c58), Try::Tiny::Catch=REF(0xc47590)) called at bin/restartsrv_base.pl line 110 [2016-04-07 11:08:27 +0500] info [restartsrv_base] Domming remaining dovecot processes "[2016-04-07 11:08:40 +0500] warn [restartsrv_base] The 'dovecot' service's PID file '/var/run/dovecot/master.pid' did not appear after 10 seconds. at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 1139. Cpanel::ServiceManager::Base::is_up_via_pidfile(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 794 Cpanel::ServiceManager::Base::start(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Services/Dovecot.pm line 52 Cpanel::ServiceManager::Services::Dovecot::start(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 715 Cpanel::ServiceManager::Base::restart(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98), "graceful", undef) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 555 Cpanel::ServiceManager::Base::run_from_argv(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98), "--verbose", "--html", "--wait", "--verbose") called at bin/restartsrv_base.pl line 81 main::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x2a20c58), Try::Tiny::Catch=REF(0xc47590)) called at bin/restartsrv_base.pl line 110 [2016-04-07 11:08:45 +0500] info [restartsrv_base] The service 'dovecot' failed to restart at least three times. The system will now rebuild the conf files. "[2016-04-07 11:08:56 +0500] warn [restartsrv_base] The 'dovecot' service's PID file '/var/run/dovecot/master.pid' did not appear after 10 seconds. at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 1139. Cpanel::ServiceManager::Base::is_up_via_pidfile(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 794 Cpanel::ServiceManager::Base::start(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Services/Dovecot.pm line 52 Cpanel::ServiceManager::Services::Dovecot::start(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98)) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 715 Cpanel::ServiceManager::Base::restart(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98), "graceful", undef) called at /usr/local/cpanel/Cpanel/ServiceManager/Base.pm line 555 Cpanel::ServiceManager::Base::run_from_argv(Cpanel::ServiceManager::Services::Dovecot=HASH(0x2a20e98), "--verbose", "--html", "--wait", "--verbose") called at bin/restartsrv_base.pl line 81 main::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x2a20c58), Try::Tiny::Catch=REF(0xc47590)) called at bin/restartsrv_base.pl line 110 "failed.
error shown at webmail:
ERROR: Connection dropped by IMAP server. Query: CAPABILITY

• 

  cPanelMichael

  • April 08, 2016 19:25

  Hello :) Could you verify if you have opened a support ticket to address this issue? I see ticket number 7512781 opened, which suggests a network issue that's leading to the service failure. Thank you.

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