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DKIM fail when reply a email

jaulaobligatoria
Hi, I have a problem not as I solve. When I send a new email everything is perfect. = PASS DKIM, SPF = PASS ... But there is a problem when I reply to an email then the DKIM does not match and the mail is returned as SPAM, I'm desperate not know what else I can do. Please help, thanks!

Comments

6 comments

Date Votes
  • cPanelMichael
    But there is a problem when I reply to an email then the DKIM does not match and the mail is returned as SPAM, I'm desperate not know what else I can do.

    Hello :) Could you let us know the specific error message or bounce message you receive? Thank you.
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  • jaulaobligatoria
    Sure: That"s what happen when i reply a email.
    Received: by mail-tester.com (Postfix, from userid 500) id 6EDC1A01CB; Thu, 7 Apr 2016 19:41:51 +0200 (CEST) Authentication-Results: mail-tester.com; dkim=fail reason="verification failed; unprotected key" header.d=example.com header.i=@ example.com header.b=KjTsP8UZ; dkim-adsp=none (unprotected policy); dkim-atps=neutral X-Spam-Checker-Version: SpamAssassin 3.4.0 (2014-02-07) on mail-tester.com X-Spam-Level: **** X-Spam-Status: No/4.6/5.0 X-Spam-Test-Scores: DKIM_SIGNED=0.1,HTML_MESSAGE=0.001, RAZOR2_CF_RANGE_51_100=0.365,RAZOR2_CF_RANGE_E8_51_100=2.43, RAZOR2_CHECK=1.729,SPF_PASS=-0.001,T_DKIM_INVALID=0.01,T_REMOTE_IMAGE=0.01, T_RP_MATCHES_RCVD=-0.01 X-Spam-Last-External-IP: MYIP X-Spam-Last-External-HELO: server. example.com X-Spam-Last-External-rDNS: server. example.com X-Spam-Date-of-Scan: Thu, 07 Apr 2016 19:41:51 +0200 X-Spam-Report: * -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay * domain * -0.0 SPF_PASS SPF: sender matches SPF record * 0.0 HTML_MESSAGE BODY: HTML included in message * 2.4 RAZOR2_CF_RANGE_E8_51_100 Razor2 gives engine 8 confidence level * above 50% * [cf: 100] * 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily * valid * 1.7 RAZOR2_CHECK Listed in Razor2 (Vipul's Razor: home) * 0.4 RAZOR2_CF_RANGE_51_100 Razor2 gives confidence level above 50% * [cf: 100] * 0.0 T_DKIM_INVALID DKIM-Signature header exists but is not valid * 0.0 T_REMOTE_IMAGE Message contains an external image Received-SPF: Pass (sender SPF authorized) identity=mailfrom; client-ip=MYIP; helo=server. example.com; envelope-from=auser@ example.com; receiver=web-n3yhhx@mail-tester.com Authentication-Results: mail-tester.com; dmarc=none header.from= example.com Received: from server. example.com (server. example.com [MYIP]) by mail-tester.com (Postfix) with ESMTPS id 8A06A9F681 for ; Thu, 7 Apr 2016 19:41:49 +0200 (CEST) DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; d= example.com ; s=default; h=Content-Type:To:From:Subject:Message-ID:Date:References: In-Reply-To:MIME-Version; bh=uK7ZWiwoBmmq2zLt7qnD6JJYUhwthdb/W+NABlIDj7Q=; b= KjTsP8UZfchlMojjxm+awC+SkeoZHy3/mS/D2WViZGgYBmCRMMVXjDrL46DLYjKVf/Qs/GQL35x mw h8eeslBZXUq1cUP51qQVcerBFI7+K6lutecEPG0f2RMYeOzGtuDucUtxXj/K+QeuKebfUeU2YKc Gm fR+Bu5smivIX459n8hE9PpAr6SxmFDQ5wyGIFmRoEf50OOjgv4QKhg1duZ9Duj6J+O04lTw9tNo 5M jy8GxQaBExQjX3AZGHpS5MhsK77ZPIQWpz8KGJIdj01OpT6BOwEt1QemAoxjqubw1a2gxYzFQDl Ce oW39i46hfaOEko+/lG1Md32ONFYiTEbyhw==; Received: from mail-qg0-f48.google.com ([209.85.192.48]:33986) by server. example.com with esmtpsa (TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128) (Exim 4.86_1) (envelope-from ) id 1aoDxq-0004Qk-68 for web-n3yhHX@mail-tester.com; Thu, 07 Apr 2016 19:43:30 +0200 Received: by mail-qg0-f48.google.com with SMTP id c6so69589734qga.1 for ; Thu, 07 Apr 2016 10:43:30 -0700 (PDT) X-Gm-Message-State: AD7BkJIRUG2CbvvpeW2mxeNEb2qiZ3WnMsKuP2YZ0S2534OARDwZFlm3o1BxL56PWA9hhrN9Ram hUEmqiohMAA== MIME-Version: 1.0 X-Received: by 10.140.181.137 with SMTP id c131mr5879268qha.94.1460051009204; Thu, 07 Apr 2016 10:43:29 -0700 (PDT) Received: by 10.140.33.246 with HTTP; Thu, 7 Apr 2016 10:43:29 -0700 (PDT) In-Reply-To: References: Date: Thu, 7 Apr 2016 19:43:29 +0200 X-Gmail-Original-Message-ID:
    HELLO?
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  • cPanelMichael
    To confirm, are you replying to this email from an email client, or through a webmail application? Do you receive the same result for both methods? Is the DKIM record configured on the cPanel server, or a remote DNS server? Thank you.
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  • jaulaobligatoria
    I"m replying this email through a client, but both methods have the same results and DKIM record is configured on Cpanel
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  • cPanelMichael
    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.
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  • jaulaobligatoria
    Hi, thanks my Support Request ID is: 7517691 I cant grant the ticket... :S If you have problems to enter i can give you credentials.
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