FTP SSH login Root is ok but not users

customer_square

• April 08, 2016 08:09

hello, i followed the various procedures and succeded to login via FTP with SSH using my root login, but when i try to connect a new user (with no root / special rights) with filezilla in SSH, i get the following error message : Disconnected: No supported authentication methods available (server sent: publickey,gssapi-keyex,gssapi-with-mic) i am using filezilla for tests, and interactive login mode, and when i just change the user for the root one, no pb, the problem only comes with the standard user of course i imported the key file, and the user is loggued succesfully using standard ftp auth, do you have a solution for me ? thank you by advance.

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  cPanelMichael

  • April 08, 2016 18:27

  Hello :) Could you elaborate on if you are using FTP or SFTP? SFTP is a separate protocol, and documentation on setting up your SFTP client is found at: How to Configure Your SFTP Client - cPanel Knowledge Base - cPanel Documentation Thank you.

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