Domain Does Not Exists per WebMail

ABlount2016

• April 10, 2016 02:51

Hello! I have only found one forum thread with the same issue, and the steps that was given does not work nor show output on my end. I can not access WebMail using "Access WebMail" inside the cPanel of both accounts I have created in my WHM, nor will it allow me to login when I select Roundcube suing the WebMail address and port in a browser. This is the error I am receiving from the Access WebMail portion giving me a 500 error.
Internal Server Error 500 Cpanel::Exception::DomainDoesNotExist/(XID xq9sk3) The domain "example.tk" does not exist. at /usr/local/cpanel/Cpanel/Exception.pm line 183. Cpanel::Exception::new("Cpanel::Exception::DomainDoesNotExist", "The domain \x{e2}\x{80}\x{9c}[_1]\x{e2}\x{80}\x{9d} does not exist.", ARRAY(0x33d68c0)) called at /usr/local/cpanel/Cpanel/Exception.pm line 75 Cpanel::Exception::__create("DomainDoesNotExist", "The domain \x{e2}\x{80}\x{9c}[_1]\x{e2}\x{80}\x{9d} does not exist.", ARRAY(0x33d68c0)) called at /usr/local/cpanel/Cpanel/AcctUtils/Lookup.pm line 34 Cpanel::AcctUtils::Lookup::get_system_user_without_existence_validation("contact\@example.tk") called at /usr/local/cpanel/Cpanel/AcctUtils/Lookup.pm line 13 Cpanel::AcctUtils::Lookup::get_system_user("contact\@example.tk") called at cpsrvd.pl line 3636 cpanel::cpsrvd::handle_auth_transfer("") called at cpsrvd.pl line 1259 cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 850 cpanel::cpsrvd::script() called at cpsrvd.pl line 340
Also when using WebMail icon inside cPanel same for login issues if I use the address manually.

• 

  SysSachin

  • April 11, 2016 01:54

  Hello, I think your domain is not point to your server. Can you please check domain is pointing to your server IP ?

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• 

  cPanelMichael

  • April 11, 2016 15:21

  Hello :) Please let us know if you notice any error messages when running the following command:
  /scripts/updateuserdomains
  Also, could you verify the hostname of the server does not match the domain name associated with an account? For instance, it's acceptable to use "server.domain.tld" as your hostname and to have "domain.tld" as an account, but it's not acceptable to have "server.domain.tld" as the hostname and "server.domain.tld" as an account. Thank you.

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