Account restoration Stuck

Hi , One of the account from my cpanel server was accidentally got terminated so I tried to restore the account from our backup server by creating a directory named " cpmove-{Username} " under /home directory and initiated the restore process from WHM --> Backup --> Restore A full Backup/cpmove and then proceeded with " Restore with Username " then selected the backup file from the dropdown box, checked Only replace basic cPanel provided A records and initiated the process. After a while the complete process reached 35% but now after 24 Hrs it is the same no change in the progress while checking from terminal following message is being displayed.


[  6199][MASTER  ]: Start Session
[  6199][MASTER  ]: Version: 2.3
[  6199][MASTER  ]: Queue "RESTORE" items: 1
[  6199][MASTER  ]: Remote Host:
[  6200][RESTORE:1 ]: Starting "Account": ballerz1
[  6200][RESTORE:1 ][A:ballerz1  ]: Progress: 0%
[  6200][RESTORE:1 ][A:ballerz1  ]: Starting "RESTORE" for "Account" "ballerz1".
[  6200][RESTORE:1 ][A:ballerz1  ]: Progress: 10%
[  6200][RESTORE:1 ][A:ballerz1  ]: Restore File: /home/cpmove-ballerz1
[  6200][RESTORE:1 ][A:ballerz1  ]: Restore Reseller Privs: yes
[  6200][RESTORE:1 ][A:ballerz1  ]: Restricted mode: no
[  6200][RESTORE:1 ][A:ballerz1  ]: Express mode: no
[  6200][RESTORE:1 ][A:ballerz1  ]: Calculating disk space needed "
[  6200][RESTORE:1 ][A:ballerz1  ]: Done.
[  6200][RESTORE:1 ][A:ballerz1  ]: Target "/home" on host "server.example.com" has 189.8 GB free and requires at least 33.21 GB free, which includes space for temporary files.
[  6200][RESTORE:1 ][A:ballerz1  ]: ArchiveManager
[  6200][RESTORE:1 ][A:ballerz1  ]:      Preparing archive for restoration "
[  6200][RESTORE:1 ][A:ballerz1  ]:      Calculating disk space needed "
[  6200][RESTORE:1 ][A:ballerz1  ]:      Done.
[  6200][RESTORE:1 ][A:ballerz1  ]:      Target "/home/cpanelpkgrestore.TMP.work.k4U5R1m0yNj4_GIP/unsafe_to_read_archive" on host "server.example.com" has 189.8 GB free and requires at least 33.21 GB free, which includes space for temporary files.
[  6200][RESTORE:1 ][A:ballerz1  ]:      This archive"s payload appears to be in the archive"s "cpmove-ballerz1" directory.
[  6200][RESTORE:1 ][A:ballerz1  ]:    ArchiveManager
[  6200][RESTORE:1 ][A:ballerz1  ]:    The system successfully prepared the archive for restoration.
[  6200][RESTORE:1 ][A:ballerz1  ]: PreRestoreActions
[  6200][RESTORE:1 ][A:ballerz1  ]:    PreRestoreActions
[  6200][RESTORE:1 ][A:ballerz1  ]:    
[  6200][RESTORE:1 ][A:ballerz1  ]: Progress: 15%
[  6200][RESTORE:1 ][A:ballerz1  ]: Account
[  6200][RESTORE:1 ][A:ballerz1  ]:    Force Mode: no
[  6200][RESTORE:1 ][A:ballerz1  ]:    Dedicated IP Address: no
[  6200][RESTORE:1 ][A:ballerz1  ]:    This account used Microsoft" FrontPage" on the source server. The local server does not support FrontPage.
[  6200][RESTORE:1 ][A:ballerz1  ]:    Account
[  6200][RESTORE:1 ][A:ballerz1  ]:    Account created
[  6200][RESTORE:1 ][A:ballerz1  ]: Progress: 21%
[  6200][RESTORE:1 ][A:ballerz1  ]: CpUser
[  6200][RESTORE:1 ][A:ballerz1  ]:      Restoring cPanel user file.
[  6200][RESTORE:1 ][A:ballerz1  ]:      Updating Caches "
[  6200][RESTORE:1 ][A:ballerz1  ]:    CpUser
[  6200][RESTORE:1 ][A:ballerz1  ]:    CpUser data restored
[  6200][RESTORE:1 ][A:ballerz1  ]: Progress: 22%
[  6200][RESTORE:1 ][A:ballerz1  ]: IPAddress
[  6200][RESTORE:1 ][A:ballerz1  ]:    IPAddress
[  6200][RESTORE:1 ][A:ballerz1  ]:    
[  6200][RESTORE:1 ][A:ballerz1  ]: Progress: 23%
[  6200][RESTORE:1 ][A:ballerz1  ]: Homedir
[  6200][RESTORE:1 ][A:ballerz1  ]:      Restoring Homedir"
[  6200][RESTORE:1 ][A:ballerz1  ]:      The restoration process did not restore Microsoft" FrontPage" files or directories because cPanel has discontinued FrontPage support.
[  6200][RESTORE:1 ][A:ballerz1  ]:    Homedir
[  6200][RESTORE:1 ][A:ballerz1  ]:    Homedir restored
[  6200][RESTORE:1 ][A:ballerz1  ]: Progress: 33%
[  6200][RESTORE:1 ][A:ballerz1  ]: Package
[  6200][RESTORE:1 ][A:ballerz1  ]:    Package
[  6200][RESTORE:1 ][A:ballerz1  ]:    The package exists on the system.
[  6200][RESTORE:1 ][A:ballerz1  ]: Progress: 34%
[  6200][RESTORE:1 ][A:ballerz1  ]: FeatureList
[  6200][RESTORE:1 ][A:ballerz1  ]:    FeatureList
[  6200][RESTORE:1 ][A:ballerz1  ]:    Feature list exists.
[  6200][RESTORE:1 ][A:ballerz1  ]: Progress: 35%
[  6200][RESTORE:1 ][A:ballerz1  ]: Domains
[  6200][RESTORE:1 ][A:ballerz1  ]:      Retrieving and sanitizing main userdata "
[  6200][RESTORE:1 ][A:ballerz1  ]:      Parsing domain databases "
[  6200][RESTORE:1 ][A:ballerz1  ]:      "Subdomains"
[  6200][RESTORE:1 ][A:ballerz1  ]:      "ParkedDomains"
[  6200][RESTORE:1 ][A:ballerz1  ]:

Please help so that I could complete the restoration process. Thanks and Regards, Sreejith

cPanelMichael

April 11, 2016 20:20

Hello :) You can use a command such as "ps auxf" via SSH to see if there are any existing "restorepkg" processes running. If not, try restoring the account with a command such as:
/scripts/restorepkg /path/to/cpmove.tar.gz
The script is documented at: Restore Package Script - Documentation - cPanel Documentation Thank you.

Sreejith S

April 14, 2016 21:48

Thank You :) Sreejith

Account restoration Stuck

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