Email Accounts Can't Login to Webmail

psytanium

• April 12, 2016 13:28

Hi, I have a really weird problem, I created an account on my VPS server and created some emails on that account. e.g. mail@domain.com I can browse domain.com/webmail and login, but no one else is able to login, the webmail error return "Invalid login". I contacted the hosting provider, they too couldn't login, and as usual they do not have better response than "Create a new password, its a password issue". I tried to clear CPHulk protection and turn it off, I tried to white list some IPs, I tried to clear the cached file from my browser. Any other ideas here please ? thanks

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  cPanelMichael

  • April 12, 2016 18:37

  Hello :) What's output to /var/log/maillog when attempting to login? EX:
  tail -f /var/log/maillog
  Thank you.

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  psytanium

  • April 18, 2016 12:17

  Hello :) What's output to /var/log/maillog when attempting to login? EX:
  tail -f /var/log/maillog
  Thank you.

  
  Hi Micheal, They have multiple email accounts, info@domain.com and some others@domain.com They can login to info@domain.com successfully, and I can see it scroll the mail log output. But they cannot login to any other email accounts and nothing appear in the log. I asked her to try another ISP, another computer, also we tried to clear the browsers cache. This problem also happened to the support representative of my VPS provider. But he ignored me. Thanks.

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  cPanelMichael

  • April 18, 2016 18:52

  But they cannot login to any other email accounts and nothing appear in the log.

  
  Is it possible the accounts are locked by cPHulk brute force protection mechanisms? You can utilize the "History Reports" section in "WHM Home >> Security Center >> cPHulk Brute Force Protection" to verify if that's the case. Thank you.

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  psytanium

  • April 19, 2016 08:01

  I looked in the cPHulk history but found nothing and I turned it off, then asked her to try but still "The login is invalid".

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  ssfred

  • April 20, 2016 06:18

  Hello Please check the issue after disabling "cPHulk". Also ensure that the account has not exceeded the allocated disk quota.

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  psytanium

  • April 20, 2016 17:39

  i tried to turn off cPHulk, same results. it's newly created email accounts. I'm really confused what could be the reason. any other suggestions ?

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  cPanelMichael

  • April 21, 2016 18:59

  Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  psytanium

  • April 22, 2016 12:30

  I created a ticket (7525921) Thanks

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  cPanelMichael

  • April 25, 2016 15:25

  To update, it appears the user was entering the wrong password during the authentication process. The password was reset, and authentication now succeeds. Thank you.

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