License keeps disappearing after upgrade to v.56

jndawson

• April 12, 2016 18:07

Out of 3 cPanel servers, one is constantly displaying the following error when trying to log into the cPanel admin portal or the webmail portal: License not activated
To access the interface, you must install the license and ensure that the license is active. [LIST]

This server does not have a valid license. To address this issue, you must contact your hosting provider.

After you successfully activate the license, reload the page and the message will no longer display.
[LIST] We have run the '/usr/local/cpanel/cpkeyclt' script several times. Works for awhile, then starts displaying the error. We have checked the license with cPanel & WHM License Verification | cPanel Inc.:
our.ip.addr.ess RIPPLEWEB-INTERNAL Ripple Web active on 2007-11-05 18:06:33 cPanel/WHM active
What is going on with this forced update?

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  Caio Rebello

  • April 12, 2016 23:12

  I have the same error. HELLPPPP

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  jndawson

  • April 13, 2016 00:05

  Opened ticket: 7517449 - License keeps disappearing after upgrade to v.56

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  jndawson

  • April 13, 2016 02:44

  Opened ticket: 7517449 - License keeps disappearing after upgrade to v.56

  
  UPDATE: The issues was a known bug that was getting pushed with the next release 56.0.3. The tech pushed it to us and it fixed the issue, it seems (it was random, so hard to say). Anybody affected should get it on the next update.

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  cPanelMichael

  • April 13, 2016 14:12

  Hello :) Internal case CPANEL-5544 addresses an issue that resulted in some servers displaying the "Unactivated License File" page when trying to log into the cPanel or Webmail interfaces. The resolution is included in cPanel version 56.0.3: [license] Fixed case CPANEL-5544: Correct template when looking up network interface name. You can update cPanel manually via "/scripts/upcp" if automatic updates are disabled on your system. Thank you.

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