/home/user/empty

Mark_CFH

• April 13, 2016 08:30

So to make a long long story very short. it appears the backups we had were nothing but empty folders... Upon transferring all user folder directories to a fresh HDD, everything is empty. /home/user/(nothing at all). Is there a way to get original cpanel files back in there with out having to terminate/delete the user account, and recreate it again?

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  cPanelMichael

  • April 13, 2016 16:59

  Hello :) Do you still have access to the source server in order to generate valid backup archives of the accounts? Thank you.

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  Mark_CFH

  • April 13, 2016 19:58

  Unfortunately i do not. our servers hdd went out in which we did not have access to the user accounts be retrieved other files. Had an old backup from about 5 months ago but found that all the folders were empty. So after that all the accounts are there but they have no home default files in them. So they are just empty folders

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  cPanelMichael

  • April 13, 2016 21:24

  Unfortunately, re-creating the accounts is the only way to restore the required files if no additional backups are available. You could backup the existing data to another location, recreate the accounts, and then move that data back into place. There's a guide at the following URL that you may find helpful: How to Manually Migrate Accounts to cPanel from Unsupported Control Panels - cPanel Knowledge Base - cPanel Documentation It's intended for manual migrations from unsupported control panels, but it shows a list of paths associated with an account that may help. Thank you.

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