Disk Space Usage in cpanel just hanging

laskos

• April 14, 2016 08:38

Hi I am hoping someone could give me an ideas on how to fix my Disk Space Usage issues. I have a site that is about 10 gig and when i go to cpanel/disk space usage it just sits on Wait while your page loads. I have other sites on the server and it works fine for them but for some reason it doesnt on this site. Has anyone any ideas. cpanel details: Disk Space Usage 9.92 GB / 29.3 GB File Usage 2,082,203 / ? cPanel Version 54.0 (build 21) Operating System linux Architecture x86_64

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  cPanelMichael

  • April 14, 2016 15:56

  Hello :) Do you notice any error messages in /usr/local/cpanel/logs/error_log when this happens? Also, please review the following options under the "System" tab in "WHM >> Tweak Settings": Cache disk quota information Disk usage/quota bailout time Is "Cache Disk Quota Information" enabled? Does increasing the bailout time value make a difference? Thank you.

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  laskos

  • April 14, 2016 16:46

  Hi, I have enabled cache disk information and increased the bailout time to 9000 just to be on the safe side. I also cannot see anything in the error_logs so i am abit stumped tbh. I have rebooted the apache but do you think i should do a soft reboot after making the changes. Thanks again

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  cPanelMichael

  • April 14, 2016 22:25

  You should not have to reboot the system, however you could run the "/scripts/fixquotas" command to verify that quotas are working properly on the system. Thank you.

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  laskos

  • April 15, 2016 10:10

  Hi, I have tried the above and still doesnt work. Could it be because the site is over 9 gig?

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  cPanelMichael

  • April 21, 2016 18:55

  Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  laskos

  • April 23, 2016 09:22

  Just an update. I remove the site and realised there was 9 gig of default junk emails so i remove these and the site is now about 2 gig. The disk space usage now works so looks like it was the emails causing the issue. I deleted the new and cur folders in the mail folders and now all is fine. thank you all above for the help.

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  cPanelMichael

  • April 25, 2016 16:56

  I'm happy to see you were able to determine the source of the disk space usage. Thank you for updating us with the outcome.

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