renamed account, broke something

Xavier Crespin

• April 14, 2016 13:44

Hi, I've just imported a website from another hoster into my whm installation, created the account under the hostname example.com It worked fine. Sometime later in the day i changed my mind and renamed the user account (in whm, not in cpanel) example.fr And damn! i was wrong, the main domain is example.com so i changed it back to example.com Now it still works but only with the www prefix. www.example.com shows the website, but example.com gives me the example.com/cgi-sys/defaultwebpage.cgi error message. Any idea how i can fix this without recreating the account from scratch? Thanks

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  cPanelMichael

  • April 15, 2016 00:05

  Now it still works but only with the www prefix. How To Clear Your DNS Cache - cPanel Knowledge Base - cPanel Documentation Thank you.

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  Xavier Crespin

  • April 15, 2016 07:17

  Yep, that did it, i had my head so stuck up in other issues, i forgot the basics in troubleshooting... Thanks a lot, and sorry for the dumb post!

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  cPanelMichael

  • April 18, 2016 01:09

  I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.

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