Bounced emails from Office 365 not appearing in EXIM logs

heat23

• April 15, 2016 00:00

Hello, I am sending mass email to all of my users and am monitoring the Exim logs in /var/log/ for messages that bounced with various error codes (i.e. 550). However, I noticed that bounced emails from Office 365 do not appear in the exim logs but I am getting an email with the '550' message in there. How can I make it so emails I also sent to Office 365 users that bounced appear in the exim log or some other place so that I can easily write a script to create a list of bounced. Thanks, Sudhir

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  cPanelMichael

  • April 18, 2016 12:28

  but I am getting an email with the '550' message in there.

  
  Hello :) Could you let us know the specific error message you receive? Thank you.

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  tekops

  • June 28, 2016 20:36

  Hello :) Could you let us know the specific error message you receive? Thank you.

  
  There is a known bug with microsoft regarding DKIM issues for anybody using on365:

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  cPanelMichael

  • July 06, 2016 16:02

  We have tried turning DKIM off in the cpanel EXIM configuration and it STILL rejects these emails. Where before the message would get sent back to the microsoft sender that it was rejected because of a failure in the bodyhash, now the message is only "administratively rejected". The only thing we can find in the reject log is at the end of the transaction sequence: "CV=no rejected DKIM" **NONE** of these errors show up in the CPANEL "Report" log if you try to view "ALL" deliveries report.

  
  Would you mind opening a support ticket using the link in my signature so we can take a closer look at this issue? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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