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New domain - not sending emails - spam score 1

Filip Muller
hello everybody, i own a vps and already hosting another website on it since 5-6 years, wich has 4 email adresses set up with a gmail account (which works flawless - all emails received and sent are delivered) i have a problem after i just set up a brand new domain (bought it yesterday) i've set up the gmail account, i can receive emails, but i cannot send emails at all, they are by default marked with spam score 1, and i get Connection timed out i've set it up exactly like my other website (i have DKIM and SPF enabled) but it doesnt work as expected. attached is a printscreen from the track delivery screen from the new domain im tryin to set up. if anyone has an idea of what i could do, i would very much appreciate it. thank you in advance, Filip

Comments

14 comments

Date Votes
  • cPanelMichael
    Hello :) Could you let us know the output from /var/log/exim_mainlog for one of these messages? EX:
    exigrep user@gmail /var/log/exim_mainlog
    Thank you.
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  • Filip Muller
    Could you let us know the output from /var/log/exim_mainlog for one of these messages?

    Hello Michael, thank you very much for your reply, here is [Removed - Please Add to thread in CODE tags]
    0
  • cPanelMichael
    Could you add the output in CODE tags to this thread? Thank you.
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  • Filip Muller
    Could you add the output in CODE tags to this thread? Thank you.

    yes, here it is:
    root@uvps [~]# exigrep user@gmail /var/log/exim_mainlog [Removed]
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  • cPanelMichael
    Please post just the output that's relevant to the specific error message, as opposed to the entire output from the command. Ensure you replace actual email addresses and domain names with examples. Thank you.
    0
  • Filip Muller
    Please post just the output that's relevant to the specific error message, as opposed to the entire output from the command. Ensure you replace actual email addresses and domain names with examples. Thank you.

    done
    2016-04-18 18:31:07 1asB8j-0000ej-Lm H=mail-lf0-f48.google.com 209.85.215.48]:32962 Warning: "SpamAssassin as cpaneleximscanner detected OUTGOING smtp message as NOT spam (1.0)" 2016-04-18 18:31:07 1asB8j-0000ej-Lm <= user@mynewdomain.com H=mail-lf0-f48.google.com [209.85.215.48]:32962 P=esmtpsa X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no A=dovecot_plain:user@mynewdomain.com S=1386 id=CAJP57aQQm673ZX+yWVBmWi1gK0s A4EO-u-Jgemtsh=EmvTZJFA@mail.gmail.com T="dfgsdf" for user@gmail.com 2016-04-18 18:31:07 1asB8j-0000ej-Lm SMTP connection outbound 1460993467 1asB8j- 0000ej-Lm mynewdomain.com user@gmail.com 2016-04-18 18:32:10 1asB8j-0000ej-Lm H=alt2.gmail-smtp-in.l.google.com [173.194. 72.26] Connection timed out 2016-04-18 18:32:10 1asB8j-0000ej-Lm == user@gmail.com R=dkim_lookuph ost T=dkim_remote_smtp defer (110): Connection timed out 2016-04-18 18:54:38 1asB8j-0000ej-Lm removed by root 2016-04-18 18:54:38 1asB8j-0000ej-Lm Completed
    im sorry im not an experienced server administrator, i had whm preinstalled on the vps from the start, so didnt get the chance to get much into console
    0
  • ssfred
    Hello Do you experience issues to send mails to any other domain or just for Gmail? The log indicates SMTP connection time out issue to the destination server which a common characteristics of firewall blocking . Please check and ensure that your firewall is configured to accept both ingress and egress connections for ports 25,465,587. SA score of 1 is quite normal and there is nothing to worry about it.
    0
  • Filip Muller
    Hello Do you experience issues to send mails to any other domain or just for Gmail? The log indicates SMTP connection time out issue to the destination server which a common characteristics of firewall blocking . Please check and ensure that your firewall is configured to accept both ingress and egress connections for ports 25,465,587. SA score of 1 is quite normal and there is nothing to worry about it.

    hello ssfred, thank you very much for your reply, yes, i experience also for Yahoo mails. regarding the firewall, i dont have any firewall installed (but i do have clamav) after 24h, i receive an email stating this:
    This message was created automatically by mail delivery software. A message that you sent has not yet been delivered to one or more of its recipients after more than 24 hours on the queue on uvps.dabigstash.com. The message identifier is: 1asK7h-00075s-HK The date of the message is: Tue, 19 Apr 2016 04:06:37 +0300 The subject of the message is: test The address to which the message has not yet been delivered is: user@gmail.com No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you. Action: delayed Final-Recipient: rfc822;user@gmail.com Status: 4.0.0
    with an attached "noname" file, containing this:
    Return-path: Received: from mail-lf0-f42.google.com ([209.85.215.42]:34482) by myvpsdomain.com with esmtpsa (TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128) (Exim 4.86_1) (envelope-from ) id 1asK7h-00075s-HK for user@gmail.com; Tue, 19 Apr 2016 04:06:40 +0300 Received: by mail-lf0-f42.google.com with SMTP id j11so1537702lfb.1 for ; Mon, 18 Apr 2016 18:06:37 -0700 (PDT) X-Gm-Message-State: AOPr4FXoikbSIlsDpgLAzsppUJ1kbz/BkxXSYCb/5ZjrpbdRvjKPxPZaNNdlCfCIgB/IpRil4S/pDZqU1Gk+cA== MIME-Version: 1.0 X-Received: by 10.112.198.166 with SMTP id jd6mr87535lbc.12.1461027997443; Mon, 18 Apr 2016 18:06:37 -0700 (PDT) Received: by 10.25.26.133 with HTTP; Mon, 18 Apr 2016 18:06:37 -0700 (PDT) Date: Tue, 19 Apr 2016 04:06:37 +0300 X-Gmail-Original-Message-ID: Message-ID: Subject: test From: Grime Ting To: Name Content-Type: multipart/alternative; boundary=001a11c2ac90cb705a0530cc1624 X-OutGoing-Spam-Status: No, score=1.0
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  • ssfred
    Hello The mail delayed messages are just notifications about the presence of an undelivered mail in the queue. The system will retry for mail delivery at specified intervals before marking it as frozen. There is nothing to be concerned about it. Since the default firewall is not configured for these ports and you experience the mail delivery issue for multiple domains, I strongly believe that its a firewall related issue. Please execute the below commands from your server and check if you are able to connect telnet smtp.gmail.com 25 telnet smtp.gmail.com 587 telnet smtp.gmail.com 465 If you fail to get connected to the ports, check the same after turning off the firewall. Running a server without any firewall is a great security risk. In my view CSF is quite efficient and is easy to manage. There are other softwares which serves the purpose. Please install and configure any of them for a secure hosting environment.
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  • Filip Muller
    Hello ...

    hello ssfred, thank you very much for takin the time to help me out, here are the results:
    root@uvps [~]# telnet smtp.gmail.com 25 Trying 173.194.65.108... telnet: connect to address 173.194.65.108: Connection timed out Trying 173.194.65.109... telnet: connect to address 173.194.65.109: Connection timed out Trying 2a00:1450:4013:c00::6c... telnet: connect to address 2a00:1450:4013:c00::6c: Network is unreachable
    this is weird, because the other day i ran this command for port 25 and it gave me "this port canot be used for spam" (or something like this) message
    root@uvps [~]# telnet smtp.gmail.com 587 Trying 173.194.65.108... Connected to smtp.gmail.com. Escape character is '^]'. 220 smtp.gmail.com ESMTP g78sm14286365wme.21 - gsmtp
    this 587 just stops here, i had to manually quit after about 15 minutes
    root@uvps [~]# telnet smtp.gmail.com 465 Trying 173.194.65.108... Connected to smtp.gmail.com. Escape character is '^]'. Connection closed by foreign host.
    the results are the same before and after clamav disabled also, spamassassin is all set on default values regarding the firewall, yes, i am aware of that, i will install CSF today thank you again for the reply, hope i will manage to fix this
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  • Filip Muller
    apparently my port 25 is blocked by my ISP, had no idea because 2 email accounts used on my primary website work (sending and receiving emails) and im also using them with google gmail, but this new email doesnt send emails from webmail or from google, although i've set it up the same as the other 2 emails.. i changed to port 587 in WHM > Service Configuration > Service Manager - exim on another port, ticked both boxes but same "connection timed out" error is there any workaround on this?
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  • cPanelMichael
    i changed to port 587 in WHM > Service Configuration > Service Manager - exim on another port, ticked both boxes but same "connection timed out" error

    Hello :) Port 587 is already enabled by default. Please try using an alternate port (e.g. 26) and let us know if that makes a difference. Also, to clarify, do you mean the ISP for your workstation, or are you referring to your hosting provider/data center? Thank you.
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  • Filip Muller
    Hi Michael (meanwhile i submitted a ticket because it drives me nutz xD, a colegue of yours is helping out right now) i tried 26, same result, only "connection timed out " and by ISP i mean the hosting company from which i got the vps
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  • cPanelMichael
    (meanwhile i submitted a ticket because it drives me nutz xD, a colegue of yours is helping out right now)

    Could you post the ticket number here so we can update this thread with the outcome? Thank you.
    0

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