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Email is not delievering

prakashnplink
Hello, My clients were unable to send emails. While I inspect log file it shows following:
2016-04-17 03:34:38 1arhDy-0004NK-S1 H=(hostname.com) [some ip]:39984 Warning: "Increment Connection Ratelimit - (hostname.com) [some ip]:39984 because mail server detected a message with a spam score integer greater or equal to 30" 2016-04-17 03:34:38 1arhDy-0004NK-S1 H=(hostname.com) [some ip]:39984 F= rejected after DATA: "The mail server detected your message as spam and has prevented delivery (30)." 2016-04-17 03:34:38 SMTP connection from (hostname.com) [some ip]:39984 lost
I do not see anyplace where spam score is set 30. I had forced enabled spamassian for all accounts in cpanel. But due to this I had to disable this option. Any help?

Comments

4 comments

Date Votes
  • 24x7server
    Hello :), I think you are facing this issues due to BoxTrapper. Can you please check that setting on your server.
    0
  • cPanelMichael
    Hello :) You mentioned this is happening for outgoing email from your clients, as in, they are experiencing this problem when sending email from your server to a remote mail server. Is that correct? If so, you browse to the "Apache SpamAssassin Options" tab in "WHM >> Service Configuration >> Exim Configuration Manager" and adjust the following option: "Scan outgoing messages for spam and reject based on defined Apache SpamAssassin" score" You can increase the value you want utilized for SPAM detection. Thank you.
    0
  • prakashnplink
    @24x7server Do you mean in tweak setting? Enable BoxTrapper spam trap is set to OFF. @cPanelMichael Scan outgoing messages for spam and reject based on defined Apache SpamAssassin" score is currently set to 3. But how come I see because mail server detected a message with a spam score integer greater or equal to 30 ?
    0
  • cPanelMichael
    Scan outgoing messages for spam and reject based on defined Apache SpamAssassin" score is currently set to 3. But how come I see because mail server detected a message with a spam score integer greater or equal to 30 ?

    This is answered on the following post: Scan outgoing messages for spam and reject based on defined Apache SpamAssassin" score Thank you.
    0

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