Recovery password email issue

drumbsd

• April 28, 2016 09:50

Hello, I have a problem with recovery email password for some users. Sometimes, when a customer ask to recover the password using the email, looking at /var/log/exim_mainlog, i didn't see anything about this recovery email, indeed the customer alert me that he didn't receive anything. After that, If i login on :2087, list accounts-> go in the user account and i change the email with my email, presso OK, i repeat the same procedure putting again the previous customer email, the recovery process starts to work again and if the customer ask to recover the email, i was correctly received. Anyone could help me? I'm running CPANEL 54 on CloudLinux 6.6 Many thanks.

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  cPanelMichael

  • April 28, 2016 18:03

  I'm running CPANEL 54 on CloudLinux 6.6

  
  Hello :) We made significant changes to the "Reset Password" feature behavior between cPanel version 54 to 56. This is documented at: How to Reset a cPanel Account Password - cPanel Knowledge Base - cPanel Documentation cPanel version 56 is now available in the "Release" build tier: cPanel & WHM Versions and the Release Process - cPanel Knowledge Base - cPanel Documentation Is updating to version 56 an option for you? If so, could you let us know if the issue persists after updating to cPanel version 56? Thank you.

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  drumbsd

  • April 29, 2016 07:26

  Hello, many thanks for the response. Sorry but for the moment we don't have in plan to upgrade cpanel to 56. So could be useful to know if there's a bug and how to fix it, or in case, a proper workaround. Many thanks.

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  cPanelMichael

  • May 04, 2016 19:54

  Would you mind opening a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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