Cpanel/WHM not working.

Rajeev Ranjan Sharma

• April 28, 2016 12:12

Hello, Everything work fine, suddenly today afternoon Both cpanel and WHM stop working. But still the website work, But i am unable to open cpanel or whm, when i opening using IP xxx.xxx.xxx.xxx:2082 xxx.xxx.xxx.xxx:2083 xxx.xxx.xxx.xxx:2087 xxx.xxx.xxx.xxx.:2086 Screenshot : prntscr.com/axz3p8 It showing Unable to connect. I tried with all browser, different IP, By reboot, restarting server but it the error remain same. Even i am unable to contact support.cpanel.net because it need cpanel support access number which i is inside the whm and whm is not opening. Please give me the solutions to fix. Thanks you.

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  cPanelMichael

  • April 28, 2016 18:09

  Hello :) First, check to ensure there are no firewall rules enabled that could be preventing access to cPanel/WHM: How to Configure Your Firewall for cPanel & WHM's Services - cPanel Knowledge Base - cPanel Documentation If your firewall is not the culprit, could you let us know if you notice any errors logged to /usr/local/cpanel/logs/error_log when restarting cPanel or when attempting to access cPanel? Also, please post the output from the following commands:
  grep port= /var/cpanel/cpanel.config netstat -lnp | grep :208
  Thank you.

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  Rajeev Ranjan Sharma

  • April 28, 2016 18:44

  Hello, Here is result after executing your command : [Removed] How to check and change Firewall, I am unable to login even in whm.

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  cPanelMichael

  • April 28, 2016 18:55

  It looks like cpsrvd is not running based on the output in the image. Please let us know the output from the following command:
  tail -250 /usr/local/cpanel/logs/error_log
  Please post the output in CODE tags, removing any identifying domain names and IP addresses. Thank you.

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  Rajeev Ranjan Sharma

  • April 28, 2016 19:26

  Here is Output after executing tail -250 /usr/local/cpanel/logs/error_log
  root@host [~]# tail -250 /usr/local/cpanel/logs/error_log Cpanel::Hulkd::_handle_accepted_socket_and_reset_idleloops(Cpanel::Hulkd=HASH(0x16d92c0), GLOB(0x1f6a460)) called at /usr/local/cpanel/Cpanel/Hulkd.pm line 318 Cpanel::Hulkd::main_loop(Cpanel::Hulkd=HASH(0x16d92c0), GLOB(0x17cf790)) called at /usr/local/cpanel/Cpanel/Hulkd.pm line 252 Cpanel::Hulkd::processor_run(Cpanel::Hulkd=HASH(0x16d92c0)) called at /usr/local/cpanel/Cpanel/Hulkd.pm line 189 Cpanel::Hulkd::__ANON__() called at /usr/local/cpanel/Cpanel/Hulkd.pm line 195 Cpanel::Hulkd::launcher(Cpanel::Hulkd=HASH(0x16d92c0)) called at /usr/local/cpanel/Cpanel/Hulkd.pm line 167 Cpanel::Hulkd::start_daemon(Cpanel::Hulkd=HASH(0x16d92c0)) called at /usr/local/cpanel/Cpanel/Hulkd.pm line 89 Cpanel::Hulkd::run_daemon(Cpanel::Hulkd=HASH(0x16d92c0)) called at /usr/local/cpanel/libexec/cphulkd line 44
  and i also seen something like someone tried to login in SSH : [Removed - Please Attach Images Directly To Posts] Please check and help me to solve this issues as soon as possible.

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  cPanelMichael

  • April 28, 2016 19:50

  Could you open a support ticket using the link in my signature so we can take a closer look? You can use the following command to obtain the access ID via the command line:
  /usr/local/cpanel/cpanel -S
  Please post the ticket number here so we can update this thread with the outcome. Thank you.

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  Rajeev Ranjan Sharma

  • April 28, 2016 19:55

  Hello, After executing /usr/local/cpanel/cpanel -S I am seeing this error : prntscr.com/ay1eyn -------------------------- I already created a support ticket with the help of my another server whm support access. Ticket ID : 7531293

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  k2tec

  • April 28, 2016 20:43

  I got the same problem. Can't access WHM to create a support ticket

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  k2tec

  • April 28, 2016 20:48

  Strange now I can login aagain to WHM I will check the error logs

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  k2tec

  • April 29, 2016 06:26

  It seemed like a cpanel update was running at this time. I looked in my error log and found this. Apr 28 22:25:04 vps lfd[30056]: STATS: Unable to retrieve Apache Server Status [

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  cPanelMichael

  • April 29, 2016 17:24

  Hello :) To update, it looks like a custom script that modifies the operating system, and a cPanel installation attempt on a system with cPanel already installed, may have lead to this issue. Thank you.

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  SageBrian

  • April 29, 2016 18:07

  I noticed an issue today with an update. It went from 54.21 to 54.22, then 'seemed' to get stuck at 95%. It then automatically continued to update to 56.09. During the 'un-announced' second update, whm was unresponsive. A few minutes later, before running here for help, I saw that WHM finally came back. So, I wonder if others had this 'double update' issue, where WHM shows us progress for only the first update, and forgets to tell us that after we reach 54.22, we then go to 56.09. Using manual Release updates.

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  cPanelMichael

  • May 06, 2016 21:18

  So, I wonder if others had this 'double update' issue, where WHM shows us progress for only the first update, and forgets to tell us that after we reach 54.22, we then go to 56.09.

  
  Would you mind opening a support ticket using the link in my signature so we can look at the cPanel update logs on the system this happened on? Thank you.

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  SageBrian

  • May 09, 2016 12:52

  Would you mind opening a support ticket using the link in my signature so we can look at the cPanel update logs on the system this happened on? Thank you.

  
  Ticket: 7542527

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  cPanelMichael

  • May 24, 2016 13:51

  Hello, The hanging issue reported on the second update (when updating from multiple versions back) via Web Host Manager was not reproducible via the support ticket, however please let us know if the issue continues on the next major update version so we can take a closer look. Thank you.

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