Email from my server goes to SPAM on Outlook

ManoloBattista

• May 03, 2016 07:02

Hello, I just started with CPanel, I have a problem with sending emails on Outlook accounts (.live .hotmail), I found many thread about the arguments but no one solve my problem. With others mail (example .gmail) it works. I set correctly DKIM, SPF, PTR (rDNS), using MX Toolbox for the server status it reports the below errors: Https The Certificate has a name mismatch DNS SOA Refresh Value is outside of the recommended range DNS SOA Expire Value out of recommended range ** Blacklist: 210 passed 0 errors 0 warning ** Mail Server: 13 passed 0 errors 0 warning The first error regarding the SSL, I not installed on my Server. Have you any suggestion? Thanks

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  acenetgeorge

  • May 03, 2016 14:20

  Check your IP reputation at senderbase.org and senderscore.org. The reputation lists can mark an IP as poor, which can get mail blacklisted.

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  Ispaze

  • May 03, 2016 16:21

  As @acenetgeorge said it should be an issue with your ip, i had a similar issue when i was a end user. I had no luck with my host in clearing it at the time, and i used google apps to overcome this issue Now you can use zoho as well which offer free accounts

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  cPanelMichael

  • May 10, 2016 20:40

  Hello, You may need to contact Microsoft directly if you are already following the guidelines at: How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation Thank you.

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