Unable to give Support Access ID due to wrong perl

Precedence

• May 03, 2016 19:37

Howdy Guys One of our servers tried to upgrade last night and failed with: [2016-05-04 09:38:50 +1000] file /usr/local/cpanel/3rdparty/bin/perl from install of cpanel-perl-522-5.22.1-9.cp1156.i386 conflicts with file from package cpanel-perl-514-5.14.4-6.cp1146.i386 [2016-05-04 09:38:50 +1000] W Error Code: 254 [2016-05-04 09:38:50 +1000] E The following possible errors were detected while installing RPMs: [2016-05-04 09:38:50 +1000] E "rpm_is_working-1.0-0" specifies multiple packages I want to log a support request but can not run the cpanel bin as it is trying to access a perl version which isn't even installed. /usr/local/cpanel/cpanel -S /usr/local/cpanel/cpanel: error while loading shared libraries: /usr/local/cpanel/3rdparty/perl/522/lib/perl5/5.22.1/i386-linux-64int/auto/attributes/attributes.so: cannot open shared object file: No such file or directory How do we go about giving you access to the server and submit the support request ?

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  TerranceR

  • May 04, 2016 05:34

  Hello, Please submit the request as DNSOnly.

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