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We are aware of an issue after updating to cPanel versions 11.110.0.65, 11.126.0.21, or 11.128.0.11, some cPanel plugins or features are no longer functioning properly including WP Toolkit. Please see the following article for more information and updates:
Update to latest cPanel 110, 126, or 128 versions removes "addonfeatures" directory.

phpMyAdmin - Not loading after update

zaneywisdom
cPanel updated last night from version 11.56.0.9 to 11.56.0.13. Since then, phpMyAdmin is not working. It just says "The system will redirect you in a moment", but never goes beyond that. If I log into WHM phpMyAdmin works fine. This issue just started after the update. We were able to access everything fine yesterday. Anyone have any suggestions? I do not want make a lot of changes since the only thing that took place was the update. Thanks

Comments

10 comments

Date Votes
  • OgreMHDW
    I am having the same issue. Is there any update?
    0
  • cPanelMichael
    Hello, It's possible this is related to case CPANEL-6013, where the cPanel PHP-FPM service can result in load failures for Roundcube, Horde, or phpMyAdmin. Please let us know if running the following command temporarily addresses the issue:
    /scripts/restartsrv_cpanel_php_fpm restart
    Thank you.
    0
  • OgreMHDW
    No, same issue. I am able to get to PhpMyAdmin from WHM, but not from (any user's) CPanel.
    0
  • cPanelMichael
    No, same issue. I am able to get to PhpMyAdmin from WHM, but not from (any user's) CPanel.

    Do you notice the same issue after disabling "PHP-FPM service for cPanel Daemons" via "WHM >> Service Manager"? If so, have you tried loading phpMyAdmin from cPanel in another browser or with a cleared browser cache after making this change? Otherwise, do you notice any error messages in /usr/local/cpanel/logs/error_log when phpMyAdmin fails to load? Thank you.
    0
  • zaneywisdom
    Do you notice the same issue after disabling "PHP-FPM service for cPanel Daemons" via "WHM >> Service Manager"? If so, have you tried loading phpMyAdmin from cPanel in another browser or with a cleared browser cache after making this change? Otherwise, do you notice any error messages in /usr/local/cpanel/logs/error_log when phpMyAdmin fails to load? Thank you.

    If I disabled that service phpMyAdmin starts working again.
    0
  • cPanelMichael
    If I disabled that service phpMyAdmin starts working again.

    Thanks for confirming that disabling the service addresses the issue. We have a new resolution to address this issue with CPANEL-6013. I'll update this thread as soon as it's released. Thank you.
    0
  • zaneywisdom
    I turned the PHP-FPM service back on and phpMyAdmin is still working. Looks like that did the trick. Thanks!
    0
  • OgreMHDW
    I have confirmed it works as soon as that service is disabled.
    0
  • BlueSteam
    I had this problem as well right after the update. I found this thread and disabling the service has me up and running again. I tried what zaneywisdom said by re-enabling it and it is still working as well. so it seems a refresh of that service fixes the problem.
    0
  • cPanelMichael
    Hello, cPanel version 56.0.14 includes a resolution to address the issue reported on this thread: Fixed case CPANEL-6013: Improve robustness of the php-fpm wedged restart check. You can update to the new build via "/scripts/upcp" over the command line, or through Web Host Manager (WHM Home >> cPanel >> Upgrade to Latest Version). Please let us know if the issue continues on this build, and remember you can enable "PHP-FPM service for cPanel Daemons" via "WHM >> Service Manager" if you previously disabled it as a temporary workaround. Thank you.
    0

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