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Emails Disappearing From Inbox

Osama Tariq
Email goes to junk and disappeared from inbox after sometime, it's happened only from one email id. Lets suppose abc@domain.com send email to xyz@domain.com and it goes to junk both are from same domain and same server. We have fixed the permissions of inbox, disabled RBLs, disabled all domain and user filters and even we have migrated account to another server but still getting same issue. Below are the logs:
2016-05-06 07:56:46 1ayYko-000a54-7r <= abc@domain.com H=([ServerIP]) [::1]:47897 P=esmtpa A=dovecot_login:abc@domain.com S=822 id=72e753b2a426f717d544d6fa2e407133.squirrel@ServerIP T="testing email" for xyz@domain.com 2016-05-06 07:56:46 1ayYko-000a54-7r => xyz R=virtual_user T=virtual_userdelivery

Comments

17 comments

Date Votes
  • Osama Tariq
    More logs:
    2016-05-06 17:29:45 [684078] 1ayet7-002rxW-MT <= abc@domain.com H=([ServerIP]) [::1]:38493 I=[::1]:25 P=esmtpa A=dovecot_login:abc@gharibwalcement.com S=824 M8S=0 id=b04345029a21a7d7b26731e9a53e94e6.squirrel@Server IP T="testing email 3" from for xyz@domain.com 2016-05-06 17:29:46 [684082] 1ayet7-002rxW-MT => xyz F= P= R=virtual_user T=virtual_userdelivery S=954 QT=1s DT=1s
    0
  • LostNerd
    Junk folders may be purged periodically.
    0
  • Osama Tariq
    Sorry i didn't get your point, please elaborate more.
    0
  • webhostuk
    you need to check : "WHM Home " Service Configuration " Mailserver Configuration" have you sent trash, junk folder to empty after some particular time, this feature allows to auto delete thrash email as per your requirement.
    0
  • Osama Tariq
    Emails moved in junk after sometime, but not removed. There's no issue with that option you have mentioned.
    0
  • gryzli
    Are you sure this is not done by the mail client (or client software - usually antivirus programs) which runs on the computer, checking the mailbox in question ? I have seen such issues in real, caused by antivirus software.
    0
  • Osama Tariq
    Yes i'm pretty sure, because i have changed email password from cpanel but not updated new password in email client but still email goes to junk after sometime, even we have deleted both account and recreate from cpanel issue still persist.
    0
  • gryzli
    Is SpamAssassin stopped for this account ? How long it takes before the email is being moved ?
    0
  • Osama Tariq
    Spamassassin is stopped but still having issue. After 15-20 seconds it goes to junk.
    0
  • gryzli
    Have you tried searching in /var/log/exim_rejectlog for the problematic message ?
    0
  • Osama Tariq
    There's nothing in reject logs regarding these email addresses.
    0
  • gryzli
    I'm out of ideas. Maybe there is some background running process ( or cron ) which does that. You could try monitoring all processes on the server while sending the bad email. That could be a hard job, but there is a chance to see which process is spawned. Most of the time cpanel is trying to run such processes with the user they are related to, so there is a big chance to see it with: top -u username where username is the uset howding the domain / email adress.
    0
  • Osama Tariq
    #top -u username //below output during sending/receiving email.
    28425 username 20 0 32160 2852 2192 S 0.0 0.0 0:00.00 imap 43871 username 20 0 32260 3172 2448 S 0.0 0.0 0:00.01 imap 44096 username 20 0 31912 2288 1880 S 0.0 0.0 0:00.00 imap 44417 username 20 0 19256 2612 2040 S 0.0 0.0 0:00.04 pop3 47061 username 20 0 32244 3092 2396 S 0.0 0.0 0:00.00 imap 55939 username 20 0 19392 2720 1956 S 0.0 0.0 0:00.00 pop3 56637 username 20 0 32124 2712 2228 S 0.0 0.0 0:00.00 imap 56857 username 20 0 104m 24m 2300 S 0.0 0.0 0:00.02 webmaild - serv 56868 username 20 0 247m 10m 4356 S 0.0 0.0 0:00.58 cpanel_php_fpm 60038 username 20 0 19512 2716 1940 S 0.0 0.0 0:00.00 pop3 134210 username 20 0 35328 5000 2412 S 0.0 0.0 0:01.45 imap 245561 username 20 0 32372 3252 2260 S 0.0 0.0 0:00.37 imap 815579 username 20 0 32600 3468 2384 S 0.0 0.0 0:00.31 imap
    0
  • cPanelMichael
    it's happened only from one email id

    Hello, This suggests an isolated issue with this email account, likely related to a custom filter rule that's moving the message. Could you send a test message to this email account, and search the message in /var/log/exim_mainlog after you have confirmed it's automatically moved to the .Junk mail folder? EX:
    exigrep user@test /var/log/exim_mainlog
    Thank you.
    0
  • pacificnet.lk
    Hi All I know this is a old thread. I got the same issue with one of my clients mail box. I manage to resolve by going to "SquirrelMail" and in "Folders --> Unsubscribe Junk folder" Do not know what it make it happen but fix my problem. I hope this will help anyone looking for a solution for this problem. Thanks
    0
  • ar.ripon
    Same issue occur on my cPanel and trying to resolve the issue. But still do not found any solution.Any idea??
    0
  • cPanelMichael
    Same issue occur on my cPanel and trying to resolve the issue. But still do not found any solution.Any idea??

    Could you provide some more information about what's happening and the log entry of an affected message from /var/log/exim_mainlog? Thank you.
    0

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