Connectivity Issues to cPanel & WHM w/CloudLinux and NGINX

srapsware

• May 20, 2016 02:33

Hello, I am facing now days a issue of stop responding after 30-40 second, How to it come: 1: I ipen any panel like: WHM, cPanle Web-mail etc 2: Waiting for 30 second 3: clicking on any icon/option After clicking browser showing rounding -2 or in phpmyadmin showing loading etc. and some time its time out and some time show response in 4-5 minutes. I have open cPanel tickets ID# 7551791 but Matthew Decker (Technical Analyst I) is saying that there is no but i am still facing issue. I hope some one will help.

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  ssfred

  • May 20, 2016 10:06

  Hello :-) Do you experience the issue with other ISPs as well? Please check whether you are able to connect to the cPanel/ WHM using the following command from your shell / CMD #telnet ip.ip.ip.ip 2086 You need to repeat the test for ports 20182,2083,2087 . If you are able to connect it means the firewall is fine. Next possibility is poor connectivity. To check it you may use traceroute, if you are using a Linux machine, You can perform test using the below command # traceroute domain.com If Windows is your OS, select Start > Programs > Accessories > Command Prompt. Enter the word tracert, followed by a space, then the domain name. This will help you to rule out any connectivity issues. If that too doesn't help, you may need to contact the webhost.

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  srapsware

  • May 20, 2016 12:33

  Hello ssfred, Thanks for your suggestion, but panels are loading every time but stop working after ~30 second, for example, i open cPanel => phpmyadmin and made some changes on any table and wait for some second (~30) after that click on edit any row but its stop responding. than i have need to refresh page to make it workable, Same issue coming on all cPanel, WHM and Webmail Soon i will post video of screenshot to under stand better.

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  Infopro

  • May 20, 2016 13:07

  Soon i will post video of screenshot to under stand better.

  
  No need. Your ticket was updated and is awaiting a reply from you. You should stick with the ticket.

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  cPanelMichael

  • May 23, 2016 14:41

  I have open cPanel tickets ID# 7551791 but Matthew Decker (Technical Analyst I) is saying that there is no but i am still facing issue.

  
  Hello, It looks like we are awaiting your response to determine if the issue is related to the use of PHP-FPM for cPanel. Feel free to update this thread with the outcome at the conclusion of the support ticket. Thank you.

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