FTP and Filezilla

Chiara

• May 31, 2016 03:26

Hello, I have some problem with the FTP, i can't show my site folder in filezilla... I think that my whm isn't setup correctly. this is the filezilla error: MLSD Error: Connection timeout after 20 seconds of inactivity Error: Could not read the contents of the folder How i can fix it? Thanks

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  Infopro

  • May 31, 2016 08:39

  I think that my whm isn't setup correctly.

  
  Is your domain setup properly? How are you trying to login to FTP, as an Addon FTP user or the cPanel account user?

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  Chiara

  • May 31, 2016 08:48

  Addon FTP user or the cPanel account user

  
  I have to set up a ftp access for my customer. I tried with Addon FTP user but don't works. Maybe the doman isn't propetly setup, but i don't know where

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  Infopro

  • May 31, 2016 09:11

  Does the domain open in your browser properly? You can check your domain name for issues at a site like intodns.com Assuming your customer owns the cPanel account, he can use his cPanel username for the login username. If your customer is doing some work on some account's website and has an Addon FTP account, he uses username@example.com as his username to login to FTP.

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  Chiara

  • May 31, 2016 12:18

  The Cpanel account, and filemanager working properly, but when i try to enter with filezilla this is the error:
  Status: IP Address Resolution ftp.example.eu underway Status: Connecting to 92.48.74.174:21 ... Status: Connection established, waiting for welcome message ... State: Initializing TLS in progress ... Status: Verifying certificate ... Status: TLS connection established. Status: Logged Status: Retrieving directory listing ... Command: PWD Response: 257 "/" is your current location Command: TYPE I Response: 200 TYPE is now 8-bit binary Command: PASV Response: 227 Entering Passive Mode (92,48,74,174,69,241) Command: MLSD Error: Connection timeout after 20 seconds of inactivity Error: Could not read the contents of the folder
  

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  Infopro

  • May 31, 2016 12:25

  You might try increasing the timeout settings in your FTP client, to see if that's helpful. Searching google for this exact message: "Error: Connection timeout after 20 seconds of inactivity" Yields many results.

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  Chiara

  • June 01, 2016 08:16

  I tried to enter by the port 22 and working properly. Why usually we use the 21, and in this case working the 22 ?

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  Infopro

  • June 01, 2016 09:21

  These are cPanel's required ports:

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