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Domain has exceeded the max email per hour

Kevzon
So i have an issue and it is driving me crazy at the moment, and my coffee just spilled on my laptop .errhhhhh!!! Ok so I have a VPS server, Cpanel installed, and i have just one client. every now and then users can not send emails because they get a bounce back. I check the "track delivery" of cpanel and it says my domain has exceeded the maximum emails per hour. AND multiple emails being sent from - Removed -. I dont know this address and that isnt even my domain name. Please how can i resolve this . I have tried all through the night and i cant seem to figure out a way. Thanks Guys

Comments

10 comments

Date Votes
  • Infopro
    Sorry to hear about your laptop. The docs should be of some use to you: How to Prevent Email Abuse - cPanel Knowledge Base - cPanel Documentation
    0
  • Kevzon
    Ok, i have just configured all the recommendation on the document you sent, i will now observe and report back to see if this resolves the issue. Thanks for your help.
    0
  • Infopro
    Sure thing, good luck. :)
    0
  • Kevzon
    I think i replied too soon, unfortunately the problem still persist, i just found out that - Removed - is still sending emails from my account. Is there a way to tell where its sending from ? or is there a way to block that email address completely from sending emails with my server and making my max email per hour exceed?
    0
  • Infopro
    In your screenshot above, out of the picture on right side last column should be an icon to view the Delivery Event Details. Click that for more details.
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  • Kevzon
    Please have a look at the screen shot . I had to blank out my domain for security reasons.
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  • Kevzon
    Hello guy, please can someone help. These spammers are making my life miserable. Please
    0
  • Infopro
    You might want to take a closer look at your account for any sort of out of date scripts or files you're not familiar with, and change your cPanel and email passwords.
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  • Kevzon
    I have done all of the above and this guy keeps spamming me. I checked the ip address in that section you asked me to check and blocked the ip through the "ip blocker" yesterday. But today they are using a different IP Address. Is there no sort of way to protect my self against the spammers? there must surely be way or am i fried? :(
    0
  • Infopro
    You should probably consider hiring a professional for assistance with this.
    0

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