Gmail for Business Not working on Main Cpanel Account

Hi there. I run a small Web Development company. We host most of our clients websites and emails. Quite a few of our clients use gmail for business for their emails. And it works fine. Its as simple as changing to remote server and putting the gmail MX records in and all works fine. I had a suspicion that it would not work for my company since the domain name is the same as the primary server. Let me explain. Lets say my company is hostabc.com My name servers are ns1.hostabc.com and ns2.hostabs.com And since my email address is sales@hostabc.com[/EMAIL] I think there is an issue getting it to work. What I should have done is 2 years ago is setup my dedicated server under a different domain name like hostabcserver.com and make my company website like I would do for my clients and not share the same domain name as my dedicated server. I know if thats how I did it, it would work. But now here I am in this situation where my dedicated server that I use and my business webiste and emails share the same domain name. I am pretty sure it would still be possible for me to use gmail for business emails with my domain, but the standard way to configure it is not working. When I setup my MX records as I do for all my clients, it doesnt work and I get the following bounce back. Hopefully this info helps


********************************************

Delivery to the following recipient failed permanently:

**Everything has been edited for privacy including ip addresses and domain names**


  myemail@hostabc.com


Technical details of permanent failure:

Google tried to deliver your message, but it was rejected by the server for the recipient domain hostabc.com by hostabc.com. [***.***.***.***].


The error that the other server returned was:

550-The mail server could not deliver mail to myemail@hostabc.com  The 550-account or domain may not exist, they may be blacklisted, or missing the

550 proper dns entries.



----- Original message -----


DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;

  d=gmail.com; s=20120113;

  h=from:content-transfer-encoding:subject:message-id:date:to

  :mime-version;

  bh=g3zLYH4xKxcPrHOD18z9YfpQcnk/GaJedfustWU5uGs=;

  b=oCgTy0VyiKTsgPM1RYvgkAW6c5gq2TA0IRjh9zIctyAIFituzB/4MxmhRIJRTn63eW

  u6mgCsFTpl4Q8rmho7Q0fwIelaY5kUyw0EX2dBKcmUEdvcrXbqpTFI3BBObpucNgLj5W

  dp4FeO+imVU5mfMgm+ekyDnMmLZgXsCTEUwX0Hc3f2txyXFnP/4YA8nRxz+oBYLn5IsT

  kcnIy5RlDqE58twvd93/K6IaxPKytOK7zaJOHQ53vgNxc+Os756Drq2HNuf72PYTTQAB

  hiShwg7UWJ6Yp2MTl2xPOpt5iulIMfeZMZ0dhfEWmHaETpsp0E++TeoO/r6uiIx2FGPQ

  Zzrg==

X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;

  d=1e100.net; s=20130820;

  h=x-gm-message-state:from:content-transfer-encoding:subject

  :message-id:date:to:mime-version;

  bh=g3zLYH4xKxcPrHOD18z9YfpQcnk/GaJedfustWU5uGs=;

  b=Ttg8P2ZPUkgHVfRkRLbq7pqm9shzWETQ5vYZF2aDPc88oq/ExzBJG+Y7znaEQpYrIt

  mdamUQsSQXNnI2prDD7glemU83Mhd0p6eNL+i2ocZuct4fGO4ujVwIJcvysnnnhpSZTd

  +1moTPPseu3+/N6y3+27UTIF/lh+4nwsdIA9SbdWZiJa/fFfmEwnyTX//WEc7BK8OSjA

  s3PPynVCmmnC3dc0euo6Hj0yCgm90otl8D/DXgKcT3MWSX+r6XWM8OlEZBIDuct5hbdM

  dbgS1I9Py3YKq6V/2zQs40Hhw0eblU9Aj4hIOnhfZe2/tJ26tQzyh4Zf2k2NuQwMXQH4

  3V7A==

X-Gm-Message-State: ALyK8tI5grMEuwugOVV7O6ggyB/MW0bvceWRriWMVxUejMZ1Uc/F5Do1KhZkw9Jg2W34aQ==

X-Received: by 10.66.14.73 with SMTP id n9mr3010715pac.112.1464934925583;

  Thu, 02 Jun 2016 23:22:05 -0700 (PDT)

Return-Path: 

Received: from [***.***.***.***] ([***.***.***.***])

  by smtp.gmail.com with ESMTPSA id r86sm5219123pfb.21.2016.06.02.23.22.02

  for 

  (version=TLS1 cipher=ECDHE-RSA-AES128-SHA bits=128/128);

  Thu, 02 Jun 2016 23:22:03 -0700 (PDT)

From: My Personal 

Content-Type: text/plain; charset=us-ascii

Content-Transfer-Encoding: 7bit

Subject: test

Message-Id: <048A66FD-F250-4896-8318-23D768E9B1B5@gmail.com>

Date: Fri, 3 Jun 2016 16:21:58 +1000

To: My Email 

Mime-Version: 1.0 (Mac OS X Mail 9.3 \(3124\))

X-Mailer: Apple Mail (2.3124)


test

****************************************

webhostuk

June 04, 2016 07:25

Have you removed the localdomain entry for hostabc after adding google MX record ? I guess thats the issue.

1Walter2

June 04, 2016 09:05

Yep, done that. Do get a different error message now. ****************************** The error that the other server returned was: 550-Please turn on SMTP Authentication in your mail client. 550-mail-wm0-f46.google.com [74.125.82.46]:32840 is not permitted to relay 550 through this server without authentication. *******************************************

June 04, 2016 09:08

I fixed it, by giving the local domain a priority of 20

ssfred

June 06, 2016 04:38

Hello Glad to know that the issue is fixed and thank you for sharing it with us. The error message doesn't appear to be related with the MX record preferences or priority values. It simply means that the mail client is trying to relay a mail through SMTP server without authorization. The issue can be avoided by enabling " SMTP authentication" setting in your mail client or downloading the mails first before attempting a mail delivery. If you receive authentication related messages while attempting mail delivery through webmail also, then it needs further investigation.

cPanelMichael

June 07, 2016 19:45

Hello, I'm happy to see the issue is now addressed. Thank you for updating us with the outcome.

Gmail for Business Not working on Main Cpanel Account

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