Cpanel email filtering OR rules not working

jeffschips

• June 05, 2016 12:07

CENTOS 5.11 x86_64 virtuozzo " WHM 56.0 (build 22) on private VPS Using an "or" rule on "does not contain" on "from" of account level email filtering does not work in Cpanel/WHM. For example, if I have From "does not contain" dan@abc.com then forward to anthother.email.address@anotheraddress.com that works, BUT having 2 "or" rules does not work, such as: From "does not contain" dan@abc.com OR From "does not contain" sally@xyz.com then forward to anthother.email.address@anotheraddress.com DOES NOT WORK and both rules are ignored.

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  cPanelMichael

  • June 14, 2016 16:42

  Hello, I've been unable to reproduce this behavior on a test machine. Could you post the output of the entry in /var/log/exim_mainlog for one of the messages that skips the filter rule? EX:
  exigrep MSGID /var/log/exim_mainlog
  Thank you.

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  jeffschips

  • June 15, 2016 13:35

  I'm talking about account level filtering within cpanel, not exigrep. Go to Cpanel and click email then examine the account level filtering rules.

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  cPanelMichael

  • June 20, 2016 15:17

  New I'm talking about account level filtering within cpanel, not exigrep. Go to Cpanel and click email then examine the account level filtering rules.

  
  Hello, The "exigrep" command is simply a command used to search the Exim logs to determine additional information. Seeing the log entry for the message can help determine why a filter rule isn't working as expected. Thank you.

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