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Emails Keep Getting Lost From VPS / Help With EXIM Configuration

slaterino
Hi, I am having problems with emails being sent from my server never arriving at their destination. I rent a VPS server, which is used for a number of FTP accounts, but emails for just one account, which is example.com At the moment if I go to MXTOOLBOX I get the following error: "SMTP Banner Check - Reverse DNS does not match SMTP Banner" So potentially this could be the problem. I then get this message from the helocheck@abuseat.org[/EMAIL]: "Reporting-MTA: dns; 329070.vps-10.com Action: failed Final-Recipient: rfc822;helocheck@abuseat.org Status: 5.0.0 Remote-MTA: dns; mail.abuseat.org Diagnostic-Code: smtp; 550 *** The HELO for IP address 46.32.xxx.xxx was 'example.com' (valid syntax) ***" where blahblah.vps-10.com relates to the Server Name. I've set 'Send mail from account"s dedicated IP address' to OFF and the options for mailhelo and mailips to ON and also created these two entries for those files: mailips "example.com: 46.32.xxx.xxx mail.example.com: 46.32.xxx.xxx" mailhelo "*: example.com" Does anyone have any idea why my emails may be getting lost? And if so, what I can do to improve the situation? I'm presuming there must be some setting that I need to change and this will improve everything dramatically. Thanks in advance for your help! Cheers, Russ

Comments

4 comments

Date Votes
  • Kailash1
    Do you see any error in your exim_mainlog?
    0
  • slaterino
    Well, I can't see anything. I've just had a good look through over the last few days, including for a few emails which were supposedly sent, but they are all showing as completed. There are some SMTP connections lost but they're all for IP addresses other than mine, so I'm guessing that's not the problem. I can't really find anything with any error message. However, I am new to EXIM and using a VPS. Is there something in particular I should be looking for? Best, Russ
    0
  • slaterino
    Here is a header from a recent email to one of my other email addresses. This one was received. However, does anything look strange here?
    Delivered-To: someusr@gmail.com Received: by 10.194.21.65 with SMTP id t1csp360799wje; Thu, 9 Jun 2016 05:53:19 -0700 (PDT) X-Received: by 10.194.22.167 with SMTP id e7mr9380701wjf.9.1465476799627; Thu, 09 Jun 2016 05:53:19 -0700 (PDT) Return-Path: Received: from example.com (mail.example.com. [46.32.255.140]) by mx.google.com with ESMTPS id kp4si7732782wjb.76.2016.06.09.05.53.19 for (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128); Thu, 09 Jun 2016 05:53:19 -0700 (PDT) Received-SPF: pass (google.com: domain of russ@example.com designates 46.32.255.140 as permitted sender) client-ip=46.32.255.140; Authentication-Results: mx.google.com; spf=pass (google.com: domain of russ@example.com designates 46.32.255.140 as permitted sender) smtp.mailfrom=russ@example.com Received: from host81-135-247-123.range81-135.btcentralplus.com ([81.135.247.123]:57969 helo=[127.0.0.1]) by example.com with esmtpsa (TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128) (Exim 4.87) (envelope-from ) id 1bAzSY-0004EQ-B1 for someusr@gmail.com; Thu, 09 Jun 2016 13:53:18 +0100 To: someusr@gmail.com From: "Russ Slater (Sounds and Colours)" Subject: TEST EMAIL Message-ID: Date: Thu, 9 Jun 2016 13:53:20 +0100 User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.1.1 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="------------F70D24B5F029C330B72467A9" X-Antivirus: avast! (VPS 160609-0, 09/06/2016), Outbound message X-Antivirus-Status: Clean X-AntiAbuse: This header was added to track abuse, please include it with any abuse report X-AntiAbuse: Primary Hostname - example.com X-AntiAbuse: Original Domain - gmail.com X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12] X-AntiAbuse: Sender Address Domain - example.com X-Get-Message-Sender-Via: example.com: authenticated_id: russ@example.com X-Authenticated-Sender: example.com: russ@example.com This is a multi-part message in MIME format. --------------F70D24B5F029C330B72467A9 Content-Type: text/plain; charset=utf-8; format=flowed Content-Transfer-Encoding: 7bit
    0
  • cPanelMichael
    Hello, I don't see anything out of the ordinary in that output. If Exim shows the message as "Completed" on the cPanel server, then it's likely filtered or marked as SPAM on the destination server before it reaches the user's inbox. Is the issue isolated to a specific destination such as Google, or multiple destinations? Thank you.
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