PHPMyadmin/Roundcube Shows Access deny

linuxchef

• June 09, 2016 23:48

Hello, After WHM update getting Access deny for all users on phpmyadmin and roundCube "[2016-05-31 00:30:32 -0400] warn [cpsrvd] The subprocess (php) exited with an error: The subprocess reported error number 1 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 155. Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x3d6dd18)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 72 Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x3d6dd18), "subprocess_name", "php", "subprocess_read_handle", IO::Handle=GLOB(0x3d60110), "subprocess_write_handle", GLOB(0x3fdd6e8)) called at cpsrvd.pl line 6307 cpanel::cpsrvd::cgiHandler("app", "php", "document", "./horde/login.php") called at cpsrvd.pl line 6125 cpanel::cpsrvd::phpHandler("document", "./horde/login.php") called at cpsrvd.pl line 5333 cpanel::cpsrvd::dodoc_webmaild() called at cpsrvd.pl line 1673 cpanel::cpsrvd::dodoc(HASH(0xedd530)) called at cpsrvd.pl line 1347 cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 841 cpanel::cpsrvd::script() called at cpsrvd.pl line 334"
Tried /scripts/upcp --force and also the temp folder permissions are correct, any help will be appreciated. Regards, LinuxChef

• 

  Kailash1

  • June 10, 2016 09:49

  I think you should open a ticket with cPanel support.

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  cPanelMichael

  • June 15, 2016 18:56

  Hello, Please post the output from the following command:
  cat /usr/local/cpanel/version
  Also, does the issue persist if you temporarily disable "PHP-FPM service for cPanel Daemons" via "WHM Service Manager"? The option is documented at: Service Manager - Documentation - cPanel Documentation Thank you.

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  linuxchef

  • June 25, 2016 15:04

  [~]# cat /usr/local/cpanel/version 11.56.0.24 [~]# PHP-FPM is enabled and working

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  cPanelMichael

  • July 05, 2016 21:26

  PHP-FPM is enabled and working

  
  Could you let us know if the issue persist if you temporarily disable "PHP-FPM service for cPanel Daemons" via "WHM Service Manager"? If so, feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  cPanelMichael

  • July 15, 2016 19:20

  Hello @linuxchef, I'm marking this thread as resolved due to the lack of additional feedback, however feel free to let us know if you encounter additional issues. Thank you.

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