Webmail Security Policy Handling Failed
Hello.
mailuser is login Then, the following message is displayed on the Webmail.
Security Policy Handling Failed
Please contact the system admin or check the error_log file.
In looking at the error_log (/usr/local/cpanel/logs/error_log) the following was being logged: Security Policy requires exec termination. Cpanel::Exception::UserNotFound/(XID xpgw8d) "user@example.com" ?????????????????? (XID xpgw8d) You do not have a user named "user@example.com". at /usr/local/cpanel/Cpanel/Exception.pm line 183. Cpanel::Exception::new("Cpanel::Exception::UserNotFound", HASH(0x2d2b478)) called at /usr/local/cpanel/Cpanel/Exception.pm line 75 Cpanel::Exception::__create("UserNotFound", HASH(0x2d2b478)) called at /usr/local/cpanel/Cpanel/PwUtils.pm line 29 Cpanel::PwUtils::normalize_to_uid("user\@example.com") called at /usr/local/cpanel/Cpanel/AccessIds/Utils.pm line 27 Cpanel::AccessIds::Utils::normalize_user_and_groups("user\@example.com") called at /usr/local/cpanel/Cpanel/AccessIds/SetUids.pm line 19 Cpanel::AccessIds::SetUids::setuids("user\@example.com") called at base/securitypolicy.cgi.pl line 159 eval {...} called at base/securitypolicy.cgi.pl line 145 at base/securitypolicy.cgi.pl line 169. [2016-06-16 09:23:52 +0900] warn [cpsrvd] The subprocess (securitypolicy) exited with an error: The subprocess reported error number 255 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 155. Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x2bee588)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 72 Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x2bee588), "subprocess_name", "securitypolicy", "subprocess_read_handle", IO::Handle=GLOB(0x2bf5fe8), "subprocess_write_handle", GLOB(0x29c1b48)) called at cpsrvd.pl line 6304 cpanel::cpsrvd::cgiHandler("app", "securitypolicy", "securitycontext", HASH(0x180d9b0), "document", "./webmail/paper_lantern/index.html") called at cpsrvd.pl line 1737 cpanel::cpsrvd::dodoc_securitypolicy(HASH(0x180d9b0)) called at cpsrvd.pl line 1252 cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 850 cpanel::cpsrvd::script() called at cpsrvd.pl line 340
user@example.com is the account that exist. Logging in with POP3 is successful. How can I fix it? Thanks!
In looking at the error_log (/usr/local/cpanel/logs/error_log) the following was being logged: Security Policy requires exec termination. Cpanel::Exception::UserNotFound/(XID xpgw8d) "user@example.com" ?????????????????? (XID xpgw8d) You do not have a user named "user@example.com". at /usr/local/cpanel/Cpanel/Exception.pm line 183. Cpanel::Exception::new("Cpanel::Exception::UserNotFound", HASH(0x2d2b478)) called at /usr/local/cpanel/Cpanel/Exception.pm line 75 Cpanel::Exception::__create("UserNotFound", HASH(0x2d2b478)) called at /usr/local/cpanel/Cpanel/PwUtils.pm line 29 Cpanel::PwUtils::normalize_to_uid("user\@example.com") called at /usr/local/cpanel/Cpanel/AccessIds/Utils.pm line 27 Cpanel::AccessIds::Utils::normalize_user_and_groups("user\@example.com") called at /usr/local/cpanel/Cpanel/AccessIds/SetUids.pm line 19 Cpanel::AccessIds::SetUids::setuids("user\@example.com") called at base/securitypolicy.cgi.pl line 159 eval {...} called at base/securitypolicy.cgi.pl line 145 at base/securitypolicy.cgi.pl line 169. [2016-06-16 09:23:52 +0900] warn [cpsrvd] The subprocess (securitypolicy) exited with an error: The subprocess reported error number 255 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 155. Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x2bee588)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 72 Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x2bee588), "subprocess_name", "securitypolicy", "subprocess_read_handle", IO::Handle=GLOB(0x2bf5fe8), "subprocess_write_handle", GLOB(0x29c1b48)) called at cpsrvd.pl line 6304 cpanel::cpsrvd::cgiHandler("app", "securitypolicy", "securitycontext", HASH(0x180d9b0), "document", "./webmail/paper_lantern/index.html") called at cpsrvd.pl line 1737 cpanel::cpsrvd::dodoc_securitypolicy(HASH(0x180d9b0)) called at cpsrvd.pl line 1252 cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 850 cpanel::cpsrvd::script() called at cpsrvd.pl line 340
user@example.com is the account that exist. Logging in with POP3 is successful. How can I fix it? Thanks!
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Hello :) This can happen if the password set for the mail account doesn't meet the password complexity policy. Reducing password complexity level or disabling the security policy may help, but is not recommended. You can reset the password of the mail account through cPanel and set it to a more complex one. Some times you may need to restart the cPanel service as well. If that too fails, open a ticket with cPanel support. 0 -
Hello, I was resolved to reset the password. Thanks, 0 -
Hello, I'm happy to see the issue was resolved after resetting the password. Thank you for updating us with the outcome. 0
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