Problem connecting to FTP Account (Display directory)

yann

• June 21, 2016 14:12

Hello, I have a problem with FTP Accounts when I try to connect. When I connect to FTP Account, he display "Connected" but he can't display the directory and make error... See logs from FileZilla. I have replace some words (MYDOMAIN.COM and IPADDRESS).
Status: Resolving address of MYDOMAIN.COM Status: Connecting to IPADDRESS:21... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Status: Logged in Status: Retrieving directory listing... Command: PWD Response: 257 "/" is your current location Command: TYPE I Response: 200 TYPE is now 8-bit binary Command: PASV Response: 227 Entering Passive Mode (195,154,194,249,172,166) Command: MLSD Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing Status: Disconnected from server Status: Resolving address of awofficielfr.hostivaltek.xyz Status: Connecting to IPADDRESS:21... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Status: Logged in Status: Retrieving directory listing... Command: PWD Response: 257 "/" is your current location Command: TYPE I Response: 200 TYPE is now 8-bit binary Command: PASV Response: 227 Entering Passive Mode (195,154,194,249,161,193) Command: MLSD Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing
How solve it?

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  Ameya Barwe

  • June 21, 2016 19:31

  Hi, Make sure passive mode is enabled for your FTP server and same ports are enabled in the firewall or not. How to Enable FTP Passive Mode - cPanel Knowledge Base - cPanel Documentation

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  ssfred

  • June 22, 2016 08:12

  Hello :) Since FileZilla uses FTP over TLS by default, If the server isn't configured correctly for explicit FTP over TLS, then the error can occur. As a workaround you may change the connection settings to plain FTP connection or SFTP. You can set it by switching the "Encryption" settings present in Site Manager in FileZilla.

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  cPanelMichael

  • June 22, 2016 21:29

  Hello, As mentioned in the earlier response, the following document should help you to address the issue:

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  Thiago Moreira

  • June 22, 2016 22:22

  Thanks guys, problem solved!!!!! :) Great!!!!!

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