Login not permitted to account with a uid lower than 500

Misiek

• July 07, 2016 07:57

One of my clients after Yesterdays update told me he cannot send or recieve mails. In maillog I found
Jul 7 14:24:39 turbo pop3d: LOGIN FAILED, user=biuro@example.com.pl, ip=[::ffff:188.146.xxx.xxx] Jul 7 14:24:39 turbo authdaemond: Cpanel::MailAuth: Login not permitted to account with a uid lower than 500 (99)
Where to look further for the solution mayby username - system creates an issue ?

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  vanessa

  • July 07, 2016 16:16

  the last time I saw this happen it was because the server's hostname was the same as the sending domain, which is not a proper setup.

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  Misiek

  • July 08, 2016 05:00

  This is not this case. Cpanel this is some kind of Bug, nobody can help me?

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  ssfred

  • July 08, 2016 10:11

  Hello As mentioned by vanessa the error can happen if the domain name and the host name are identical. In such cases the mail server will try to authenticate it against system user of the server and instead of virtual domain. Do cross check and ensure that the domain is present in /etc/localdomains and /etc/userdomains as well. If that too doesn't help, contact cPanel support

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  Misiek

  • July 08, 2016 10:23

  The hostname is totally different. But I found issue in /etc/userdomains - Thanks ssfred - but still do not understand why
  [root@turbo etc]# more /etc/userdomains|grep example example.com.pl: nobody someusr.example.v24.pl: nobody [root@turbo etc]#
  

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  Misiek

  • July 08, 2016 10:33

  The hostname is totally different. But I found issue in /etc/userdomains - Thanks ssfred - but still do not understand why
  [root@turbo etc]# more /etc/userdomains|grep example example.com.pl: nobody someusr.example.v24.pl: nobody [root@turbo etc]#
  

  
  It changed after update to new version of cpanel.

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  ssfred

  • July 08, 2016 11:33

  Hello Glad to know that the issue is resolved :-)

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  Misiek

  • July 11, 2016 08:44

  Today again the value in /etc/userdomains changed from system to nobody could someone explain me where to look further ?

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  cPanelMichael

  • July 11, 2016 09:33

  Today again the value in /etc/userdomains changed from system to nobody could someone explain me where to look further ?

  
  Hello, Could you verify why these domain names are not owned by a cPanel account? For instance, were these added as special domain names for a specific purpose? Thank you.

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