Email Flagged as Spam

Gustavo Rodrigues

• July 07, 2016 16:09

Hi, I'm trying to sending emails using roundcube, but all my emails sended get in SPAM folder (Outlook, Gmail, and others). I don't know what to do anymore. 1 - DKIM and SPF are enable. 2 - "Introduce a delay into the SMTP transaction for unknown hosts and messages detected as spam." OFF 3 - mxtoolbox.com just say that is all ok 4 - My IP is not in the blacklist (checked in mxtollbox) 5 - Domain Health is not reporting any issue (checked in mxtollbox) 6 - I'm using AWS, but my email sending limitations have been removed i will be pleased if someone could help me

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  cPanelMichael

  • July 11, 2016 09:01

  Hello, Please let us know if the following document is helpful: How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation Thank you.

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  Gustavo Rodrigues

  • July 13, 2016 14:12

  Thank you so much for you attention, but I already follow all steps in this tutorial and it didn't work. What was causing my problem was the Enable BoxTrapper spam trap option. When I disable it, it simple worked! :-)

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  cPanelMichael

  • July 13, 2016 16:38

  Hello, I'm happy to see you were able to address the issue. Thank you for updating us with the outcome.

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