Error After Modified Primary Domain Name

Jelly012

• July 11, 2016 21:56

I'm login to WHM -> Account Functions -> Modify an Account -> Change the "Primary Domain". I just change it from "A.asia" to "A.com",and save it. after that, when I type the "A.com", it keep redirect me to "A.asia", I have no idea what is going on. P.s. - I have already bought that 2 domain names("A.asia", "A.com"), and redirect both of them to my name server.

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  Jelly012

  • July 12, 2016 11:31

  I'm login to WHM -> Account Functions -> Modify an Account -> Change the "Primary Domain". (Ex: change from "A.asia" to "A.com") when I click on "save" button, the "Package Conflict" dialog box appears, and I accidentally go with the "Keep this account on package(not recommended)" option. after save it, there's something wrong with my website, when I type the "A.com" it keep redirect me to "A.asia". Is there any solution to fixed this situation?

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  cPanelMichael

  • July 12, 2016 12:24

  Hello, Check to see if you have any redirect rules enabled on the website that would redirect users to the previous domain name. Also, review any script configuration files uploaded to the account to ensure they properly reflect the new domain name. Thank you.

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  Jelly012

  • July 13, 2016 03:10

  I've been checked on some option down below: -WHM, checked on the "Cpanel DNS Zone". (didn't found any redirect to another) -Namecheap, checked on the "Domain Redirect". (didn't found any redirect to another) -"Wordpress" database -> table "xxx_option" found 2 redirect URLs -> ("url redirect" and "Home"), but already changed that If there anything else that I missed, please let me know.

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  cPanelMichael

  • July 13, 2016 15:59

  If there anything else that I missed, please let me know.

  
  Hello, Yes, please review any .htaccess files within the domain name's document root to see if it's redirected requests to the old domain name. Thank you.

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  Jelly012

  • July 14, 2016 04:41

  Didn't found anything in .htaccess, the file seems fine. ----------------------------------------------------------- # BEGIN WordPress RewriteEngine On RewriteBase / RewriteRule ^index\.php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] # END WordPress -----------------------------------------------------------

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  cPanelMichael

  • July 14, 2016 22:43

  Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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