Failed to save cache file /var/cpanel/userhomes/
Hello, cPanel error log tells me some of the images of x3 theme are bad, please where i can download original good ones?
cpanel error log:
info [rebuild_sprites] File "/usr/local/cpanel/base/frontend/x3/branding/the_beach/bottom_bg.gif" has 783 x 23 dimensions with 18009 pixels.
This is exceeding 8192 pixels and color palette issue may be expected when its associated sprite file is used:
"/usr/local/cpanel/base/frontend/x3/branding/the_beach/heading_sprites_bg_snap_to_smallest_width.png".
[2016-07-12 10:07:44 +0000] info [rebuild_sprites] File "/usr/local/cpanel/base/frontend/x3/branding/crimson_smoke/bottom_bg.gif" has 783 x 23 dimensions with 18009 pixels.
This is exceeding 8192 pixels and color palette issue may be expected when its associated sprite file is used:
"/usr/local/cpanel/base/frontend/x3/branding/crimson_smoke/heading_sprites_bg_snap_to_smallest_width.png".
[2016-07-12 10:07:51 +0000] info [rebuild_sprites] File "/usr/local/cpanel/base/frontend/x3/branding/motor_city/bg.gif" has 400 x 400 dimensions with 160000 pixels.
This is exceeding 8192 pixels and color palette issue may be expected when its associated sprite file is used:
"/usr/local/cpanel/base/frontend/x3/branding/motor_city/ui_sprites_bg_snap_to_smallest_width.png".
In WHM / x3 Branding, i tried to reset images mentioned in error log. The Branding editor shows this warning on all subpages: A warning occurred while processing this directive. Failed to save cache file "/var/cpanel/userhomes/cpanel/.cpanel/nvdata.cache" because of an error: (XID zbmtw9) The system failed to create the file "/var/cpanel/userhomes/cpanel/.cpanel/nvdata.cache.tmp.19490812" with permissions "0640" (EUID: "32001"; EGID: "32001") because of an error: Permission denied at /usr/local/cpanel/Cpanel/NVData.pm line 119. at /usr/local/cpanel/Cpanel/NVData.pm line 119. Cpanel::NVData::catch {...} (Cpanel::Exception::IO::FileCreateError=HASH(0x6c27a08)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 103 Try::Tiny::try(CODE(0x6c274f8), Try::Tiny::Catch=REF(0x6bab128)) called at /usr/local/cpanel/Cpanel/NVData.pm line 121 Cpanel::NVData::_savecache() called at /usr/local/cpanel/Cpanel/NVData.pm line 235 Cpanel::NVData::_loadcache(1) called at /usr/local/cpanel/Cpanel/NVData.pm line 259 Cpanel::NVData::_get("x3_litegraphics") called at /usr/local/cpanel/Cpanel/ExpVar/MultiPass.pm line 133 Cpanel::ExpVar::MultiPass::__ANON__(__CPANEL_HIDDEN__) called at /usr/local/cpanel/Cpanel/ExpVar/MultiPass.pm line 502 Cpanel::ExpVar::MultiPass::expand(HASH(0x6c2bdc8), undef) called at /usr/local/cpanel/Cpanel/ExpVar.pm line 173 Cpanel::ExpVar::expvar("\$NVDATA{'x3_litegraphics'}") called at /usr/local/cpanel/Cpanel/Parser/FeatureIf.pm line 102 Cpanel::Parser::FeatureIf::ifresult("") called at /usr/local/cpanel/Cpanel/Parser/FeatureIf.pm line 28 Cpanel::Parser::FeatureIf::execiftag("") called at cpanel.pl line 4075 cpanel::cpanel::dotag_finished_headers(0) called at cpanel.pl line 3930 cpanel::cpanel::cpanel_parseblock("\x{a}") called at cpanel.pl line 4092 cpanel::cpanel::dotag_finished_headers(0) called at cpanel.pl line 3930 cpanel::cpanel::cpanel_parseblock("") called at cpanel.pl line 4092 cpanel::cpanel::dotag_finished_headers(0) called at cpanel.pl line 3930 cpanel::cpanel::cpanel_parseblock("\x{a}\x{a}") called at cpanel.pl line 3882 cpanel::cpanel::y(GLOB(0x6bcd6c0)) called at cpanel.pl line 3009 cpanel::cpanel::doinclude("stdbheader.html", 2) called at cpanel.pl line 1921 eval {...} called at cpanel.pl line 1921 cpanel::cpanel::_api1("relinclude", "relinclude", "stdbheader.html", "relinclude", ARRAY(0x6bbbdb0), "safe_html_encode", undef, undef) called at cpanel.pl line 1743 cpanel::cpanel::real_exectag("") called at cpanel.pl line 4092 cpanel::cpanel::dotag_finished_headers(0) called at cpanel.pl line 3967 cpanel::cpanel::cpanel_parseblock("\x{a}
When rebuilding sprites, the errors mentioned above in error log (not on Branding page) still appears even i tried to reset "bad" images. So not sure what is wrong with that?
In WHM / x3 Branding, i tried to reset images mentioned in error log. The Branding editor shows this warning on all subpages: A warning occurred while processing this directive. Failed to save cache file "/var/cpanel/userhomes/cpanel/.cpanel/nvdata.cache" because of an error: (XID zbmtw9) The system failed to create the file "/var/cpanel/userhomes/cpanel/.cpanel/nvdata.cache.tmp.19490812" with permissions "0640" (EUID: "32001"; EGID: "32001") because of an error: Permission denied at /usr/local/cpanel/Cpanel/NVData.pm line 119. at /usr/local/cpanel/Cpanel/NVData.pm line 119. Cpanel::NVData::catch {...} (Cpanel::Exception::IO::FileCreateError=HASH(0x6c27a08)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 103 Try::Tiny::try(CODE(0x6c274f8), Try::Tiny::Catch=REF(0x6bab128)) called at /usr/local/cpanel/Cpanel/NVData.pm line 121 Cpanel::NVData::_savecache() called at /usr/local/cpanel/Cpanel/NVData.pm line 235 Cpanel::NVData::_loadcache(1) called at /usr/local/cpanel/Cpanel/NVData.pm line 259 Cpanel::NVData::_get("x3_litegraphics") called at /usr/local/cpanel/Cpanel/ExpVar/MultiPass.pm line 133 Cpanel::ExpVar::MultiPass::__ANON__(__CPANEL_HIDDEN__) called at /usr/local/cpanel/Cpanel/ExpVar/MultiPass.pm line 502 Cpanel::ExpVar::MultiPass::expand(HASH(0x6c2bdc8), undef) called at /usr/local/cpanel/Cpanel/ExpVar.pm line 173 Cpanel::ExpVar::expvar("\$NVDATA{'x3_litegraphics'}") called at /usr/local/cpanel/Cpanel/Parser/FeatureIf.pm line 102 Cpanel::Parser::FeatureIf::ifresult("") called at /usr/local/cpanel/Cpanel/Parser/FeatureIf.pm line 28 Cpanel::Parser::FeatureIf::execiftag("") called at cpanel.pl line 4075 cpanel::cpanel::dotag_finished_headers(0) called at cpanel.pl line 3930 cpanel::cpanel::cpanel_parseblock("\x{a}") called at cpanel.pl line 4092 cpanel::cpanel::dotag_finished_headers(0) called at cpanel.pl line 3930 cpanel::cpanel::cpanel_parseblock("") called at cpanel.pl line 4092 cpanel::cpanel::dotag_finished_headers(0) called at cpanel.pl line 3930 cpanel::cpanel::cpanel_parseblock("\x{a}\x{a}") called at cpanel.pl line 3882 cpanel::cpanel::y(GLOB(0x6bcd6c0)) called at cpanel.pl line 3009 cpanel::cpanel::doinclude("stdbheader.html", 2) called at cpanel.pl line 1921 eval {...} called at cpanel.pl line 1921 cpanel::cpanel::_api1("relinclude", "relinclude", "stdbheader.html", "relinclude", ARRAY(0x6bbbdb0), "safe_html_encode", undef, undef) called at cpanel.pl line 1743 cpanel::cpanel::real_exectag("") called at cpanel.pl line 4092 cpanel::cpanel::dotag_finished_headers(0) called at cpanel.pl line 3967 cpanel::cpanel::cpanel_parseblock("\x{a}
When rebuilding sprites, the errors mentioned above in error log (not on Branding page) still appears even i tried to reset "bad" images. So not sure what is wrong with that?
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Failed to save cache file "/var/cpanel/userhomes/cpanel/.cpanel/nvdata.cache" because of an error: (XID zbmtw9) The system failed to create the file "/var/cpanel/userhomes/cpanel/.cpanel/nvdata.cache.tmp.19490812" with permissions "0640" (EUID: "32001"; EGID: "32001") because of an error: Permission denied at /usr/local/cpanel/Cpanel/NVData.pm line 119.
Hello, Could you let us know the version of cPanel installed on this system? The issue you have reported should have been addressed in cPanel 56 as part of this case: Fixed case CPANEL-3512: Fixed sprite rebuild code's placment of dynamicui cache files. Thank you.0 -
It is v. 56, build 25 0 -
Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you. 0 -
So could you tell us what the problem was? 0 -
No i can not, i am unsure if the issue was fixed, i had no time to look on that. If anyone have solution, share it. If not, keep silent. thx 0 -
So could you tell us what the problem was?
Hello, Could you let us know which version of cPanel is installed on your system, and the specific output to /usr/local/cpanel/logs/error_log? Thank you.0 -
how to fix? i got same 0 -
how to fix? i got same
The X3 theme is no longer supported as of cPanel version 60. Here's a blog post we sent out last year regarding it's removal: It"s time to say goodbye to X3 | cPanel Blog The following document is useful if you'd like to customize the Paper Lantern interface: Tutorial - Create a Custom cPanel Style - Software Development Kit - cPanel Documentation Let us know if there's any questions we can help you with. Thanks!0
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