AutoSSL fails on wildcard subdomains

jhawkins003

• July 12, 2016 15:02

Sounds fantastic! So in testing today, we have run across a couple of domains that have thrown the following error: The cPanel Store returned an error (X::Item::Validation) in response to the request "POST ssl/certificate/free": Generic exception Could this be a rate-limit of some sort? Happy to look into logs if directed where to look.

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  cPanelMichael

  • July 12, 2016 22:18

  The cPanel Store returned an error (X::Item::Validation) in response to the request "POST ssl/certificate/free": Generic exception

  
  Hello, I've moved this post into it's own thread. Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  jhawkins003

  • July 13, 2016 13:38

  Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

  
  Happy to, and thank you for your assistance in helping us track down the issue! Our support ticket (7598989) has now been created.

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  jhawkins003

  • July 13, 2016 13:52

  In follow-up conversations with one of my developers, I think we may have stumbled upon the issue. The two domains in question host test installs for WordPress multisite - which requires a wildcard subdomain entry in the cPanel DNS. Since this entry is associated with the respective accounts, AutoSSL is almost certainly attempting to assign a cert against it - which is probably failing. Also updating the ticket accordingly.

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  cPanelMichael

  • July 13, 2016 15:29

  Hello, Internal case CPANEL-7481 is now open to address an issue where if a user has a wildcard subdomain that resolves back to the server, then when AutoSSL runs for that user, an error like this is generated:
  The cPanel Store returned an error (X::Item::Validation) in response to the request "POST ssl/certificate/free": Generic exception
  I'll update this thread with more information as it becomes available. Thank you.

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  cPanelMichael

  • August 01, 2016 17:50

  The resolution for this issue was published with cPanel version 58.0.8: Fixed case CPANEL-7481: Make vhost SSL checks ignore "*." subdomains. Thank you.

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