cPanel Marketing Products - API Failure in WHM

StevenM.

• July 17, 2016 12:24

Hey everyone, This morning we tried to set the cpanel SSL marketing products up through WHM, and received this error below. API failure: (XID jhx8cq) 1 error occurred: Error #1: The cPanel Store indicated an error (X::ItemNotFound) in response to the request "GET products/cpanel?version=11.56.0": No Products Found

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  cPanelMichael

  • July 18, 2016 17:03

  Hello, This happens when your provider disables the cPanel store as an SSL certificate provider:

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  StevenM.

  • July 18, 2016 22:55

  Hi Michael, Thank you for the response sir. I am the root admin of the servers we have and never made these changes in cpanelmanage2. I did try to login with my email and password I have, but it is giving me "Login Failed". A new password reset was sent to me but after making the changes, it still gives me the same error. At the moment from trying too many times (even though I did everything right), Brute Force has blocked me. (UPDATE) I have escalated the API issue through a support ticket. However, I am still not able to gain access to my cpanelmanage2 dashboard. :-/

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  cPanelMichael

  • July 19, 2016 20:11

  Hello, Keep in mind your license provider is the company you purchased your cPanel license from. You will need to contact your license provider for additional information if you did not purchase the license directly from cPanel. Thank you.

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  StevenM.

  • July 21, 2016 17:50

  Hello, Keep in mind your license provider is the company you purchased your cPanel license from. You will need to contact your license provider for additional information if you did not purchase the license directly from cPanel. Thank you.

  
  Thank you Michael! The API issue was resolved through my server provider. We did buy the cpanel license through them and in return has been able to correct all issues through them.

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  cPanelMichael

  • July 21, 2016 18:07

  I'm happy to see the issue is now addressed. Thank you for updating this thread with the outcome.

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  cPanelMichael

  • August 01, 2016 18:04

  Hello, To update, CPANEL-5908 was published with cPanel version 58.0.8 to provide a more informative error message: Fixed case CPANEL-5908: Repackage X::MarketDisabled for frontend consumption. You can review the full cPanel 58 change log at: 58 Change Log - Change Logs - cPanel Documentation Thank you.

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